Ratings based on 997 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Of the many hotels that we have chosen over the years, the Athenee Hotel in Bangkok was among the very best. While this was not our first time to Bangkok, this was our first stay at this hotel. It is centrally located, and a very short walk from a Sky Train station, which allowed us easy access to many parts of the City. The hotel is the epitome of elegance from the moment you walk in. Our room was very well appointed, and the hotel was a true oasis of relaxation after returning from touring the city. Of the greatest note, however, was the service provided by the employees of this hotel (with one exception that I will describe later). From the moment we walked in the door, there were warm welcomes and greetings from the doormen, the bell staff and even security. Our check in, while lengthy, was gracious. And of note, our encounters with Day, Kook, Phueng, Nammon and Bogie were incredible - each of them going above and beyond and out of their way to assure that our stay was memorable, comfortable and extraordinary. They all deserve special thanks! The only individual that was a disappointment was a member of the concierge staff, who we were seeking some help from on our last day - he was stiff, unfriendly and unpleasant- I don’t think that he was Thai. He was notable only because of the contrast he drew from literally every other person we encountered on staff, and doesn’t take away from the overall experience. The next time we visit Bangkok, we will definitely stay at the
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Posted 12 Feb 2024
Beautiful hotel, lovely pool, amazing staff. Very nice room. Restaurants on second floor disappointing. Coffee shop was great, buffet very good.
Comment from Hotel Management
14 Mar 2024 by Ross Park, Executive Assistant Manager, Hotel Management
Dear Khun Kellie,Thank you for taking the time to give us your feedback. We do indeed appreciate your compliments that you enjoyed overall stay with us. I would, however, also like to thank you for sharing the areas we can improve on. We will be sure to look into the points you raised to see that we improve on this moving forward.Once again, thank you for being a value guest and we hope to serve you again whenever your travels bring you back to our hotel in Bangkok.Kind Regards,
by A verified traveler
Posted 20 Jan 2024
Loved the hotel! Cab driver who was secured by hotel took total advantage of us on way to airport.
Would definitely return to Athenee.
Comment from Hotel Management
22 Jan 2024 by Ross Park, Executive Assistant Manager, Hotel Management
Dear Khun Joel,Thank you for taking the time to give us your feedback. It is always encouraging to hear positive feedback from valued guest. Regretfully, the cab situation was disappointing. We appreciate your feedback and we look forward to your return.Sincerely,
by A verified traveler
Posted 17 Jan 2024
Excellent hotel, wonderful service, loved the location
Comment from Hotel Management
22 Jan 2024 by Ross Park, Executive Assistant Manager, Hotel Management
Dear Khun MATTHEW,Thank you for choosing The Athenee Hotel, a Luxury Collection Hotel, for your recent stay, and for taking the time to share your wonderful feedback.We are absolutely delighted to hear that you had a fantastic experience with us.We can't wait to welcome you back for another exceptional stay, where we'll continue to create wonderful memories together. Thank you once again, and we look forward to your return.Sincerely,
by A verified traveler
Posted 2 Jan 2024
location, pool area and the reception
Comment from Hotel Management
23 Jan 2024 by Ross Park, Executive Asistant Manager, Hotel Management
Dear Khun darin,Thank you very much for sharing your stay experiences on Expedia.com. We are pleased to learn that you thoroughly enjoyed your time at our hotel, centrally located in Bangkok with its proximity to numerous tourist attractions and convenient access to BTS and MRT public transportation.We also appreciate your kind words to our Front Office team, as we pride ourselves on delivering exceptional service to all our valued guest. We wish we will have another opportunity to welcoming you back at our hotel.Warm Regards,
by A verified traveler
Posted 30 Dec 2023
The hotel is excellent. Staffs are very friendly. The buffet breakfast is a lot nicer than the one we had at Phuket. Would like to go back again.
Comment from Hotel Management
23 Jan 2024 by Ross Park, Executive Assistant Manager, Hotel Management
Dear Khun Jing,Thank you for your recent stay with us in The Athenee Hotel, a Luxury Collection Hotel and for sharing such great feedback on Expedia.com.We are pleased to read that you appreciated service from our team, as we pride ourselves on delivering a memorable experience to all our valued guests. Moreover, we are happy to know that you enjoyed our signature buffet and the diverse array of culinary options.Again, thank you for taking your time to share comment. We are looking forward to welcoming you for another fantastic stay.Sincerely,
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
23 Jan 2024 by Choo Leng Goh, General Manager, Hotel Management
Dear Khun AGNES,Thank you for your most recent stay in The Athenee Hotel, a Luxury Collection Hotel, Bangkok and for graciously rating us 10/10. We are truly delighted to hear that your recent experience with us was exceptional.Please do let us know should your travel brings you to Bangkok again. We are looking forward to welcoming you for another wonderful stay.Sincerely,
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Ross Park, Executive Assistant Manager, Hotel Management
Dear Khun Sut leng,Thank you for your most recent stay in The Athenee Hotel, a Luxury Collection Hotel, Bangkok and for graciously rating us 5/5. We are truly delighted to hear that your recent experience with us was exceptional.Please do let us know should your travel brings you to Bangkok again. We are looking forward to welcoming you for another wonderful stay.Sincerely,
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Ross Park, Executive Assistant Manager, Hotel Management
Dear Khun Fahimeh,Thank you for your recent stay with us in The Athenee Hotel, a Luxury Collection Hotel. We have noticed that you rated us 4 out of 5 which is not considered high as standard. Your satisfaction is of utmost importance to us, we would appreciate if you would be kind enough to contact us to share your personal feedback. This information will enable us to continually monitor and improve the service we offer.We sincerely hope to have the opportunity to welcome you back to our hotel, and we look forward to the chance to make your next experience even more memorable.Sincerely,