Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
My stay was excellent and I would recommend the hotel to anyone wanting approximately from everything. One downside is breakfast ends at 10:30 which is normal. I got there at 10:10-10:15 and one of the staff did not like it and mentioned that it is now 10:30 which was not and even if, I already came before.
Comment from Hotel Management
23 Apr 2024 by Chatchawan Napawan, Hotel Management
Dear Shaheen,Greetings from Emporium Suites by Chatrium.Thank you for taking the time to share your stay experience on this platform. The opinions of our valued guests are paramount to the success of our business and the satisfaction of all who choose to stay at Emporium Suites by Chatrium.I would like to thank you for mentioning all the positive aspects of your stay with us but must also offer my sincere apologies for the point you raised as our sole intention is to offer our guests as satisfying a stay as possible during their time with us.Please rest assured that I will personally address your comment with our Department Heads in order to take the necessary actions for immediate improvements.We certainly wish to welcome you back for another Emporium Suites by Chatrium experience.Sincerely yours,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 31 Mar 2024
Only one I did not give you good score.
Terrible room dining food.
I ordered Japanese breakfast. Always not available. Should be improved dining quality.
Comment from Hotel Management
4 Apr 2024 by Chatchawan Napawan, Hotel Management
Dear DELIA,Sawasdee Krup and Greetings from Emporium Suites by Chatrium.Thank you for sparing your precious time to share your feedback of your stay experience on this platform.We regret learning of your disappointment regarding the shortfalls you have experienced during your stay, please allow me to extend our most sincere apologies for the unpleasant experience caused. We take your feedback seriously and will review the in room dining experience with the respective culinary team including our Executive Chef and focus our efforts to find ways to make improvements. Thank you for sharing your valuable feedback as it has given us an opportunity to identify and refine our services to ensure we perfect ourselves and continue to delight guests at every moment of their stay.We remain disappointed in our failure to meet your expectations and sincerely hope you reach out to us on your next visit, to give us the opportunity to restore your confidence.Yours sincerely,Chatchawan NapawanGeneral Manager
by A verified traveler from Honolulu
Posted 2 Feb 2024
The washing machine washer dryer would not work. They had to replace it with another one that also didn’t work properly. You called it a washer dryer, but we had to dry her clothes in the lanai. One of the lights is burned out in the dining room. The cold water faucet in the bathroom would not work so that had to be replaced. I expected a lot better from Emporium. However, you were quick to address all of his problems and I appreciate that in your room please are very first rate.
Comment from Hotel Management
5 Feb 2024 by Chatchawan Napawan, Hotel Management
Dear William,Greetings from Emporium Suites by Chatrium.Thank you for taking your time to share your stay experience on this platform. I sincerely appreciate your feedback and would like to first apologize for the unfortunate incidents that you encountered during your stay.It is very disturbing for me to learn of your comments concerning of the facilities in our room. We have taken immediate action to check and rectify the problems which have also been raised for discussion with all department heads concerned to prevent the re-occurrence of such incidents. The Housekeeping team haven been reminded to ensure all guest room are very carefully checked by the floor supervisor prior to check in and to ensure all details are not overlook throughout the stay.Once again, thank you for bringing this to our attention. We look forward to welcoming you back in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager
by A verified traveler from Hachioji
Posted 25 Jan 2024
ホテルとしては最高ですが食器が何もなかった。
有ったのは大きなタンブラーが２つだけ。
簡易キッチンは何も使いようが無かった。
但し、ほかの部屋はどうなっているのか分かりません。
Comment from Hotel Management
30 Jan 2024 by Chatchawan Napawan, Hotel Management
Dear Noboru,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.I have also noted your constructive feedback regarding the kitchen utensils provided, please be informed that we only set up in the room/ Suites for our long staying guest. However, for daily stay, guest can request through our Housekeeping office. At the same time, we have updated on your personal profile for the set up to your room prior to your arrival on your future visits.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome. Yours sincerely,Chatchawan NapawanGeneral Manager
by A verified traveler from Houston
Posted 20 Jan 2024
Excellent in every way as usual. Most especially the staff…
Comment from Hotel Management
22 Jan 2024 by Chatchawan Napawan, Hotel Management
Dear Daniel,Greetings from Emporium Suites by Chatrium.We would like to thank you for sharing your feedback about your recent stay at Emporium Suites by Chatrium on this platform. Your positive comments are well noted and we are thrilled to learn that our facilities and services met your expectations.We look forward to welcoming you back again with us, and offers, and our associates will be more than happy to serve you.Yours sincerely,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 13 Jan 2024
Thank you
Comment from Hotel Management
18 Jan 2024 by Chatchawan Napawan, Hotel Management
Dear A Rahman,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Chatchawan Napawan, Hotel Management
Dear Masahiko,Greetings from Emporium Suites by Chatrium.Thank you very much for your high ratings review you have given us. We are thrilled to learn that you had such a wonderful time at our hotel.We are looking forward to hopefully welcoming you back in the near future.Sincerely yours,Chatchawan NapawanGeneral Manager
by A verified traveler
I'll be back!!!
Posted 15 Dec 2023 on HotelsThe location is good, room are clean and staffs are very helpful and friendly. Thumbs up!
Comment from Hotel Management
15 Dec 2023 by Chatchawan Napawan, Hotel Management
Dear Guest,Warm Greetings from Emporium Suites by Chatrium.It was with great pleasure that I read your kind comments regarding your stay with us and I am delighted that you had such an enjoyable time at our hotel. Your positive feedback only encourages us to continue towards our goal of offering guests a remarkable experience while staying with us.I would like to say that it was a genuine pleasure to serve you during your time with us and we look forward to welcoming you back in the very near future.Sincerely yours,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 8 Dec 2023
Lovely staff, receptionists who checked us in and out couldn't do enough - we enjoyed an upgrade to our apartment plus late check out. Beautiful large apartment with stunning views. Nice breakfast too, loads of options. We will return
Comment from Hotel Management
10 Dec 2023 by Chatchawan Napawan, Hotel Management
Dear Glyn,Greetings from Emporium Suites by Chatrium.I wish to sincerely thank you for posting your stay review on this platform, this means a lot to us. I am delighted to read that you enjoyed your stay and would like to thank you for sharing your impressions with other people from around the world.We look forward to welcoming you back in the not too distant future, and our associates will be more than happy to serve you.Sincerely yours,Chatchawan NapawanGeneral Manager
by A verified traveler
Posted 3 Dec 2023
Very convenient location, hotel is close to BTS and shopping mall. The room is large and clean, though a little old. Staff is friendly.
Comment from Hotel Management
6 Dec 2023 by Chatchawan Napawan, Hotel Management
Dear Cheryl,Greetings from Emporium Suites by Chatrium.It is a great pleasure reading through your positive review of your stay at Emporium Suites by Chatrium and my entire team and I would like sincerely thank you for the very kind compliments regarding our facilities and services.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager
