Ratings based on 270 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 31 Jan 2024
Decent hotel for a few nights.
4 out of 5
by A verified traveler

Posted 19 May 2023
So far so good..peaceful
Comment from Hotel Management
8 Jun 2023 by Siswanto Room-Division Manager, Hotel Management
Dear Mr. Mohd Safwan Zaki,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager
4 out of 5
by A verified traveler

Posted 12 Dec 2022 on Hotels
Comment from Hotel Management
13 Dec 2022 by Siswanto, Hotel Management
Bapak / Ibu yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bandung. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,SiswantoRoom Division Manager
5 out of 5
by A verified traveler

Excellent

Posted 26 Sep 2022 on Hotels
Fantastic everything was good breakfast excellent so much choice and fresh ,every member of staff i encounteted was friendly and efficient ,good lication ,will definitely be back
Comment from Hotel Management
18 Oct 2022 by Siswanto - Room Division Manager, Hotel Management
Dear Mr. Stephen,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRoom Division Manager
3 out of 5
by A verified traveler

Posted 30 Apr 2022 on Hotels
Comment from Hotel Management
7 May 2022 by Siswanto, Hotel Management
Dear Mr. Norman, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager
5 out of 5
by A verified traveler

Recommended Hotel for stay in Bandung

Posted 3 Jan 2022 on Hotels
Pretty nice hotel and great breakfast.
Comment from Hotel Management
18 Oct 2022 by Siswanto - Room Division Manager, Hotel Management
Dear Mr. Ari,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRoom Division Manager
2 out of 5
by A verified traveler

Posted 22 Nov 2021 on Hotels
Comment from Hotel Management
9 Dec 2021 by Siswanto, Hotel Management
Dear Mr. / Mrs., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager
5 out of 5
by A verified traveler

Hotel nyaman di kala pandemi

Posted 22 Aug 2020 on Hotels
Kualitas kamar hotel sangat terjaga dan mengikuti protokol kesehatan dengan baik. Breakfast food-nya enak. Ada sepeda yang bisa dipinjam. Kalau ke Bandung lagi, ingin menginap disini lagi.
4 out of 5
by A verified traveler

Nice place

Posted 21 Aug 2020 on Hotels
Great facilities and very safe during new normal.
Comment from Hotel Management
5 Sep 2020 by RDM, Hotel Management
Dear Shawn, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
4 out of 5
by A verified traveler

Posted 18 Feb 2020 on Hotels
Actually I want to give it Full star but theres something I'm not understand from fungtionality of Online Booking either straight from Accor group website or Hotel.com, I was booking far away before day I should check in thru hotel.com , room Non smoking and paid, but when my wife check in front desk said the room are not avaible ,even the person in front desk must check again the booking that I Made, back and forward, and end up with room in the smoking floor. Like or this like we accept that room even I respect they service to over us Spray and clean odor on the room. They said they can't find us the room in non smoking area because they had big group, it should be a problem because we book the hotel far away before our date. Basically this hotel have nice location, hotel staff nice, variety food in the break fast
Comment from Hotel Management
28 Mar 2020 by RDM, Hotel Management
Dear Sani, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager
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