Ratings based on 691 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Feb 2024
The Front Desk staff (WHEN THEY WERE THERE) was friendly, Desk staf are NOT there 10pm to 10am. There was a Fire Alarm (false alarm thank God) about 11:45pm. THEN the couple in the room next to ours ( we were in Room 231) had a HUGE VERY LOUD fight about 2am for over an hour. We were frightened and very upxet. It was just the WORST - THE WORST - stay ever in more than 30 years of travelling. I will NEVER, NEVER stay in another Extended Stay anywhere - ANY WHERE.
Comment from Hotel Management
26 Feb 2024 by Hotel Management, Hotel Management
Dear Ruth, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
by A verified traveler
Posted 9 Feb 2024
Beautiful
by A verified traveler
Posted 30 Jan 2024
Dog poop all around the property especially in the back. Rooms are not cleaned and replenished as they should be and the of dog urine hits you in the face in some units.
Comment from Hotel Management
31 Jan 2024 by Hotel Management , Hotel Management
Dear isadora, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management
by A verified traveler from Marriottsville
Posted 25 Jan 2024
by A verified traveler
Posted 17 Jan 2024
Clean facilities, helpful staff
by A verified traveler
Posted 9 Jan 2024
Have stayed here with my family twice for extended periods of time and had great experiences. Staff is friendly and accommodating. Facilities are clean and maintained.
Comment from Hotel Management
10 Jan 2024 by Hotel Management, Hotel Management
Dear Ariana, Thank you for reviewing your stay. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jan 2024
Said had to purchase pots and pans for $40.00 and dishes with utensils for $20.00. Why would i purchase this stuff for a two night stay when i have this stuff at home: dont need anymore dishes, this is just wrong for this type of hotel setup. No other Extended Stay I've stayed at makes you purchase these items: Wont stay here again!!! Smoke detector kept going off, reported to the front desk and was told maintenance was off; therefore it kept beeping all night.
Comment from Hotel Management
31 Jan 2024 by Hotel Management , Hotel Management
Dear Lauren, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserveSincerely,Hotel Management
by A verified traveler
Posted 31 Dec 2023
Room smelled heavily like smoke. Sheets smelled unclean. The property was unkept.
Comment from Hotel Management
31 Dec 2023 by Hotel Management, Hotel Management
Dear Jennifer, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely, Hotel Management
by A verified traveler
Posted 16 Dec 2023
by A verified traveler
Posted 13 Dec 2023
Great Staff members. They were extremely helpful and made stay Great