Ratings based on 865 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
The carpet was sticky, as was the kitchen floor. Only one of two burners worked. They provide no cups, basic kitchen stock, and the 'breakfast' is a joke. I can't believe there is a charge for it. The think bedspread had to be supplemented by the robe I brought. The tub was so old that I didn't bath in it. I reluctantly used the shower. The toilet was so stained it looked like a turd was in there.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Marjorie, Thank you for taking the time to share your review. We sincerely apologize for the subpar conditions you encountered during your stay. Your experience does not reflect the standard of service we strive to uphold. We take cleanliness and comfort seriously and will immediately address the issues you mentioned with our housekeeping and maintenance teams. Your feedback regarding the kitchen amenities is also disheartening, and we are sorry for any miscommunication. These amenities are available at the front desk and are complimentary upon request. Furthermore, we fell short of meeting your expectations with our breakfast, and we have taken note of your feedback for future improvements. Thank you for bringing this to our attention, and we look forward to making it up to you on your next visit.Sincerely,Hotel Management
by A verified traveler from Greenville
Posted 14 Apr 2024
We were welcomed by a not so fresh scent of buttered popcorn/smelly feet. A towel had many holes, the recliner did not recline, the pull out couch had questionable stains, and the bathroom was not clean. Please do better! However, the staff was very pleasant and the beds were comfortable.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear Enid, Thank you for taking the time to share your review. We're pleased our staff was pleasant and that you found the beds comfortable. However, we apologize for the issues you encountered during your stay. Your feedback is invaluable, and we regret that your experience fell short of expectations. We take cleanliness and maintenance seriously and will promptly address the issues with our housekeeping and maintenance teams to ensure improvements. Your satisfaction is important to us, and we appreciate your understanding. Sincerely,Hotel Management
by A verified traveler
Posted 5 Apr 2024
Loved it
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Our comforter was dirty, the shower was not cleaned & the room had roaches.
Comment from Hotel Management
31 Mar 2024 by Hotel Management, Hotel Management
Dear Jennifer, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this a rare incident, we hope to see you again for a better experience.Sincerely,Hotel Management
by A verified traveler from Solomons
Posted 17 Mar 2024
by A verified traveler
Posted 17 Mar 2024
It was ok
Comment from Hotel Management
18 Mar 2024 by Hotel Management, Hotel Management
Dear Hilda, We appreciate your feedback and are glad your stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
by A verified traveler
Posted 13 Mar 2024
Shower was cold.
Comment from Hotel Management
15 Mar 2024 by Hotel Management , Hotel Management
Dear Chloe, Thank you for sharing the specifics of your recent stay. We sincerely regret any concerns that left you with a less-than-perfect impression of our hotel. We hope you will accept our apologies for any inconvenience. We encourage you to try us again, as we are confident you will enjoy a more seamless experience. Sincerely,Hotel Management
by A verified traveler
Posted 2 Mar 2024
Comfortable
by A verified traveler from Columbia
Posted 11 Feb 2024
The staff were very friendly and helpful. The facility was a little bit outdated but was priced accordingly.
Comment from Hotel Management
12 Feb 2024 by Hotel Management , Hotel Management
Dear George, We're delighted to hear that you found our staff at Extended Stay America friendly and helpful during your stay. Your satisfaction is important to us, and we're glad that our team could assist you. We appreciate your understanding regarding the facility's outdated aspects, and we strive to provide excellent value for our guests. Thank you for your positive feedback, and we hope to welcome you back soon!Sincerely,Hotel Management
