Ratings based on 583 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
They kicked me out once I complained I had no hot water or remote and they said I stole the remote
Comment from Hotel Management
24 Apr 2024 by Hotel Management, Hotel Management
Dear Ellis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
Cool
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Adebayo, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
Nightmare, room was disgusting. Pubic ahir in the bed, floors sticky, urine on toilet, hair on tub and very stinky
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Alma, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 4 Apr 2024
The accommodations were not clean, poorly managed, nothing was in the rooms as it’s stated and the hospitality and housekeeping is awful. This is the third time I have stayed in a extended stay in different areas and did not think it could get worse. My experiences have been below sub par with all 3 but I have it the benefit of the doubt. Clearly the issues are accross the board with this company.
Comment from Hotel Management
5 Apr 2024 by Hotel Management, Hotel Management
Dear Courtney, Thank you for your recent visit and for taking the time to provide feedback. We extend our sincere apologies for the challenges you encountered during your stay. Our team is committed to delivering exceptional experiences for all our guests, and we deeply regret that we fell short in your case. Your feedback is invaluable, and we are proactively addressing the issues raised. As a valued patron, we would appreciate the opportunity to restore your confidence in our hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 3 Apr 2024
The woman at the front desk was wonderful at her job. Very welcoming and accommodating. However, when we opened the door to our room the TV was on, there was a mild smell, the pillows on a chair, no sheets or blankets, no towels or shower curtain. We went back to the front desk and she was very apologetic and saying we weren’t the first one with that complaint. She offered us a different room. We asked for a refund and she wasn’t able to do that. She said a manager would call us the next day. I have never received that call. And do not think the refund has come through either.
Comment from Hotel Management
5 Apr 2024 by Hotel Management, Hotel Management
Dear Aileen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 16 Mar 2024
by A verified traveler
Posted 2 Mar 2024
They did have a lot of toilet paper
Comment from Hotel Management
3 Mar 2024 by Hotel Management , Hotel Management
Dear Evaun, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 19 Feb 2024
by A verified traveler
Posted 17 Feb 2024
