Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
Great motel, great staff, great stay, thank-you
Comment from Hotel Management
28 Mar 2024 by Rachelle, Hotel Management
Dear Iain,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Ballarat
by A verified traveler from Trafalgar
Posted 29 Feb 2024
by A verified traveler
Posted 13 Feb 2024
by A verified traveler
Posted 18 Jan 2024
I absolutely loved my stay there! I will be back!!
Comment from Hotel Management
30 Jan 2024 by Rachelle, Hotel Management
Dear Leeanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat
by A verified traveler
Posted 18 Jan 2024
The property is dated and needs an update, particularly the beds and bathroom, reception is the host modern party of the hotel.
Staff were very helpful.
The bed on ones in room 14 is sunken down so much, it’s so uncomfortable. The bathroom needs an update. Please get the cleaners to remove all the cobwebs and dust in the bathrooms
For the price their better options in Ballarat.
Comment from Hotel Management
30 Jan 2024 by Rachelle, Hotel Management
Dear Chris,Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations; Please allow us to express our sincerest apologies. Your comments have been shared with our team for action. We do hope that you will give us the opportunity to better serve you in the near future.Sincerely, Mercure Ballarat
by A verified traveler
Posted 3 Jan 2024
Lovely grounds, many facilities and wonderful staff
Comment from Hotel Management
30 Jan 2024 by Rachelle, Hotel Management
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat
by A verified traveler
Posted 29 Dec 2023 on Wotif
Staff very friendly, clear and concise in direction and help.
Cleanliness and housekeeping have let the property down however overall.
Comment from Hotel Management
5 Jan 2024 by Rachelle, Hotel Management
Dear Haylee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat
by A verified traveler
Posted 29 Dec 2023 on Wotif
Quiet peaceful surroundings
Comment from Hotel Management
5 Jan 2024 by Rachelle, Hotel Management
Dear Salvatore,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Ballarat
by A verified traveler
Posted 27 Dec 2023 on Wotif
by A verified traveler from Yanchep
Posted 21 Dec 2023
Took a very long time to check in.
Surprised that conferences are held, it is a long way from rooms to the conference centre.
Great hotel next door for meals
Comment from Hotel Management
18 Jan 2024 by Rachelle, Hotel Management
Dear Robert,Thank you for sharing your experience, and we do hope that you will give us the opportunity to better serve you in the near future.Regards,Mercure Ballarat