Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Mar 2024
No hot water in the morning for a shower. So overpriced in comparison to others.
by A verified traveler
Posted 19 Mar 2024
Good value. Helpful staff. Great location.
by A verified traveler from virginiabeach
Posted 5 Mar 2024
Good was good but limited menus. Very safe with security. Easy to get to surrounding sights. Except long drive to Ayer’s Rock and sights near that like the famous canyon closer to Ayer’s Rock area, whose name slips me and which we did not have time to see. Protect yourself from the heat and flies!
by A verified traveler
Posted 24 Feb 2024
by A verified traveler
Posted 24 Feb 2024
Mercure Alice Springs Resort management had zero compassion when we tried to cancel approx 14 days ago when our mum passed away and had to cancel our 7 week trip to Australia after 2 weeks in New Zealand and return home to Toronto. Just because it was a non refundable booking - They refused a refund nor a credit for a future stay.
As info -
Every single hotel and airline and tour we had booked in Australia showed great compassion and kindness at this difficult time except Mercure Alice Springs Resort. We were refunded and credited by every single one except them.
We definitely will be returning for our dream vacation to Australia this time with additional family and will definitely NOT be booking with you and will never refer your chain of hotels nor book with you’ll ever again. Truly shameful not to even show some consideration - just any consideration.
Comment from Hotel Management
27 Feb 2024 by Ian, Hotel Management
Good afternoon EuniceI'm sorry for your loss.Though I'm a little confused with your comments and review.You actually stayed with us last night, Monday 26th February. I even spoke to you as you were leaving your room on one occasion.If, as you state, every other hotel and airline refunded you I'm not sure how you were here and not back in Toronto.I'm more than happy to discuss and clarify this matter further with you.regards
by A verified traveler
Posted 27 Jan 2024
Lovely resort near town. The pool was really delightful and relaxing and staff couldn’t do enough to help.
Comment from Hotel Management
30 Jan 2024 by Ian, Hotel Management
Hi HarrietThank you for your review and comments.We are glad that you enjoyed your stay with us. We look forward to welcoming you back.regards
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Ian, Hotel Management
HI MattThanks for your review score
by A verified traveler
Mixed Experience at Mercure Alice Springs Resort
Posted 27 Dec 2023 on HotelsMy recent stay at Mercure Alice Springs Resort had its highs and lows. The room in building 2 was clean and well-maintained, providing a comfortable space. However, the promised internet proved unreliable, which was a significant inconvenience as i work remotely.
The standout feature was the welcoming and helpful staff, who were always ready to assist. Unfortunately, my room's proximity to the street led to early morning noise, attributed to aboriginal individuals.
In summary, Mercure Alice Springs Resort offers a comfortable stay with excellent staff, but the inconsistent internet and street noise may impact some guests' enjoyment.
Comment from Hotel Management
27 Dec 2023 by Ian, Hotel Management
Hi MajdiThank you for your review and comments.We are working on the internet issue you mentioned and hopefully will prove to be more reliable going forward.I'm glad that you generally enjoyed your stay with us.regards
by A verified traveler
Posted 26 Dec 2023 on Wotif
Staff were amazing. Clean and comfortable
Comment from Hotel Management
27 Dec 2023 by Ian, Hotel Management
Hi PaulThanks for your review and comments, I will pass them onto the team.We look forward to welcoming you back
by A verified traveler
Posted 11 Dec 2023 on Wotif
Comment from Hotel Management
2 Jan 2024 by Ian, Hotel Management
Hi MarkThank you for your review score.We are glad that you enjoyed your stay with us.regards