Ratings based on 792 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Very clean, spacious and well appointed rooms with great location and walking distance to the beach. Great value and highly recommend.
Comment from Hotel Management
19 Apr 2024 by David, Hotel Management
Thank you Antonio
by A verified traveler
Posted 14 Apr 2024
I was thoroughly impressed by the exceptional standard of the resort. The receptionist was wonderfully friendly, and the resort's location couldn't have been better – it's conveniently situated near both shops and the beach. The 1-bedroom apartment was fully equipped with all the necessary amenities. However, the only downside was the unreliable internet connection in the room, which unfortunately didn't work at all.
Comment from Hotel Management
15 Apr 2024 by David, Hotel Management
thank you
by A verified traveler
Posted 13 Apr 2024
Was not expecting such a fabulous apartment. Lovely little balcony. And full kithen and utensils. Thats apart from the spa.
Comment from Hotel Management
14 Apr 2024 by David, Hotel Management
THANKYOU - Dolphin lodge is the only choice in Albany
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
6 Apr 2024 by David, Hotel Management
thank you for staying at dolphin lodge Albany
by A verified traveler
Posted 19 Mar 2024
Outstanding propert good wifi great apps in television overall great with fresh coffee plunger and cold water in the fridge very comfortable
Comment from Hotel Management
20 Mar 2024 by David, Hotel Management
Thank you so please we met your expectations
by A verified traveler
Posted 18 Mar 2024
Great location, very well maintained.
Comment from Hotel Management
19 Mar 2024 by David, Hotel Management
Thank you appreciated
by A verified traveler
Posted 13 Mar 2024
Had a fabulous 3 night stay. The 1 bed apartment had a lounge area and kitchen. Everything was comfortable and easy.
Comment from Hotel Management
14 Mar 2024 by David, Hotel Management
thank you hopefully we will see you again
by A verified traveler
Posted 2 Feb 2024
My partner and I booked this place on the long weekend which is one of the busiest times of the year. We understand that there is a policy that we wouldn’t get to have a refund for last minute cancellation. We had a sudden death in the family, and we wanted to see if there was any possibility for refund, credit or change of weekend. Knowing it was the long weekend, we imagine that they’d be able to get a booking if we cancelled. In the midst of any communication, the hotel did not pass condolences, and blamed us for using Expedia as the reason we could not get any refund or change of weekend. In the end, they have their right to deny waiving the cancellation fee, which is okay. I just wanted to share that there was no warmth and understanding in any of the interactions I had via phone or correspondence with the hotel. We are sad to say that we will not return to Dolphin Lodge, and we do not recommend this location.
Comment from Hotel Management
3 Feb 2024 by David, Hotel Management
Thank you for your feed back.We offer 3 cancellation policies .Non refundable ,30 days and risk free.You have the choice when booking to chose the policy you are comfortable with .Dolphin Lodge will not vary the booking cancellation policy chosen .
by A verified traveler
Posted 15 Jan 2024 on Wotif
The room was ready for us even with a late booking, was very comfortable
Comment from Hotel Management
15 Jan 2024 by David, Hotel Management
Great review- Thank you
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
14 Jan 2024 by David, Hotel Management
Thank you we appreciate your positive review- we aspire to give our guest a memorial experience.
