Ratings based on 757 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Good position close to marina & good views plus short walk into shops
Comment from Hotel Management
15 Apr 2024 by Justin, Hotel Management
Thank you for your review, we hope you enjoyed your stay with us.Kind regards,Justin Guest Service Agent
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
8 Mar 2024 by Sarah | Guest Experience at the atHotelgroup.com, Hotel Management
We are sorry we didn't your expectations. Should you want to tell us why, I'd be happy to listen. Kind regards, Sarah feedback@athotelgroup.com
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
9 Feb 2024 by Robyn, Hotel Management
Dear Marie,We are thrilled you enjoyed your stay with us. We look forward to seeing you again in the future.Kind regards,Guest Services Team
by A verified traveler
Posted 8 Feb 2024
Great location! Apartment was very spacious with good amenities. Would stay here again!
Comment from Hotel Management
9 Feb 2024 by Robyn, Hotel Management
Dear Kylee, we are thrilled you enjoyed your stay with us. We look forward to seeing you again in the future.Kind regards,Guest Services Team
by A verified traveler
Posted 11 Jan 2024 on Wotif
Great value!
Comment from Hotel Management
12 Jan 2024 by JH, Hotel Management
Thank you for your review, we are glad you enjoyed your stay.
by A verified traveler
Posted 7 Jan 2024 on Wotif
The view from the room was great and the room was clean. Staff friendly. Lift not airconditioned. Spa bath was poorly laid out meaning the surrounding tiles and floor were very wet. Shower very low above bath. A couple of jets on the spa not working and the button to adjust their intensity was stuck. We had to take all our rubbish from the room ourselves and clean the cutlery and glassware.
Comment from Hotel Management
9 Jan 2024 by JH, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay. Maintenance will investigate the spa for repair.Kind Regards, JH
by A verified traveler
Posted 13 Dec 2023 on Wotif
Fabulous unit with a lovely view of the harbour. Enjoyed sitting on the balcony. Unit was very comfortable. Also very helpful there was a washing machines and dryers to use.
Staff very friendly and helpful. Suggested Whitehaven beach tour, which we did and thoroughly enjoyed. Would definitely stay here again
Comment from Hotel Management
9 Jan 2024 by JH, Hotel Management
Thank you for your good review. We are glad you enjoyed your stay. and hope to see you again.Kind regards, JH.
by A verified traveler
Posted 21 Nov 2023 on Wotif
Great accommodation with views of the ferry terminal (lots of activity) and easy walk to the main street in Airlie Beach. Local Bus transport just near the street entrance and very reasonable pricing for those who venture further. Pool refreshing and almost always devoid of other people. Spa out of action (being replaced?). Nice balcony to watch the dawn rise and the tides move whilst enjoying food prepared in your full kitchen or takeaway Thai from the restaurant on the first floor.
Comment from Hotel Management
5 Dec 2023 by JH, Hotel Management
Thank you for your great review. We are glad you enjoyed your stay and shared your experience with not just the accommodation but other experiences in our area.
by A verified traveler
Posted 23 Sep 2023 on Wotif
The bed was so uncomfortable ended up with no sleep and sore lower back. Spa jets not all worked however nice view. Not nice when OLD MEN in the vista apartments to the left of the building stare through binoculars looking at people sitting in their so called private balcony!!!
Comment from Hotel Management
6 Oct 2023 by Sarah | Guest Experience at the atHotelgroup.com, Hotel Management
Thank you, Melissa for leaving your feedback. I have reached out to the property and none of the above was mentioned to them during your stay. They could have tried to move you if you felt uncomfortable from the inconsiderate neighbours. I apologise for the spa not working. We hope you still enjoyed your visit to the Whitsundays.
by A verified traveler
Posted 5 Sep 2023 on Lastminute
The property is self contained appartment accomodation. Very clean, excellent location less than 10 minute walk to town centre. 2 minutes to the main ferry and transfers twrminal. The staff are so kind and professional with nothing being too much trouble. A nice small pool perfect for reading, dozing and dipping when you want to cool off. A thai restaraunt within the complex is nice. It is great for families couples and friends. It is not delux and may be a bit tired but it is clean convenient and very good value
Comment from Hotel Management
9 Sep 2023 by Sarah | Guest Experience at the atHotelgroup, Hotel Management
Thank you Gaye. The Team will be thrilled to read your kind words. Please contact them directly should you wish to return.
