Ratings based on 834 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 13 Jan 2020
Nice location , beautiful view of Eiffel Tower and stunning window bar a must see
Comment from Hotel Management
13 Jan 2020 by MM, Hotel Management
Dear Guest, It is a real pleasure to read your wonderful comments and recommendations further to your recent experience at Hyatt Regency Paris Etoile. We are all looking forward to welcoming you back soon to our brand new Hotel ! With my best regards, Michel Morauw General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jan 2020
5 out of 5
by A verified traveler from Kuala Lumpur

Posted 10 Jan 2020
Probably one of the best hotel with Eiffel Tower view. Connected to shopping mall with many restaurant nearby (including halal restaurant). But, please note that there is no complimentary waters provided
Comment from Hotel Management
10 Jan 2020 by MM, Hotel Management
Dear Guest, It is a real pleasure to read your wonderful comments further to your recent experience at Hyatt Regency Paris Etoile. Kindly be noticed that bottles of mineral water are at your disposal at Mayo Market Outlet upon providing your room key. We are all looking forward to welcoming you back soon to our property. With my best regards, Michel Morauw General Manager
1 out of 5
by A verified traveler

Posted 4 Jan 2020
Comment from Hotel Management
8 Jan 2020 by MN, Hotel Management
Dear Guest, Thank you for having taken the time to share your feedback further to your recent experience at Hyatt Regency Paris Étoile. With my best regards, Michel Morauw General Manager
5 out of 5
by A verified traveler

Posted 4 Jan 2020
Hotel is in a fantastic location. Staff could not have been more helpful.
Comment from Hotel Management
8 Jan 2020 by MM, Hotel Management
Dear Guest, It is a real pleasure to read your wonderful feedback comments further to your recent experience at Hyatt Regency Paris Étoile. My entire team and I are looking forward to welcome you back to our brand new Hotel, soon. With my sincere regards, Michel Morauw General Manager
4 out of 5
by A verified traveler

Posted 4 Jan 2020
Comment from Hotel Management
10 Jan 2020 by MM, Hotel Management
Dear Guest, Thank you so much for taking the time to share your recent experience at Hyatt Regency Paris Etoile. We are all looking forward to welcome you back to our brand new Hotel and showing you the very best of our hospitality. With my sincere regards, Michel Morauw General Manager With my sincere regards, Michel Morauw General Manager
2 out of 5
by A verified traveler from San Francisco

Posted 4 Jan 2020
The staff was rude. Didn’t prioritize our concerns and hospitality
Comment from Hotel Management
10 Jan 2020 by MM, Hotel Management
Dear Jay, Thank you so much for taking the time to share your recent experience at Hyatt Regency Paris Etoile. Your valuable comments regarding our Staff's behaviour have been shared with our Front Office and F&B Managers for appropriate actions in order to improve our quality of service and to ensure that future guests do not experience the challenges that you have described. With my sincere regards, Michel Morauw General Manager
4 out of 5
by A verified traveler from Mumbai, India

Posted 4 Jan 2020
Good Property, ideally located for tourists, 15 min walk to Arc De Tromphe, restaurants nearby, taxis available 24x7, supermarket 2 min walk. Sloppy house keeping service though, expect minimum three times calling to number 0 for any thing required from house keeping. Rest love the stay..view is mind blowing from highier floors.... We stayed 12 nights in this hotel..but never got bored....Highly recommended... Oh yes...dont forget to lock the room from inside always as house keeping staff can enter anytime with their master key...
Comment from Hotel Management
10 Jan 2020 by MM, Hotel Management
Dear Guest, It is a real pleasure to read all your wonderful comments and recommendations further to your recent experience at Hyatt Regency Paris Etoile. Moreover, your valuable comments regarding our Housekeeping Staff have been shared with our Housekeeping Managers for appropriate actions in order to improve our quality of service. We are all looking forward to welcome you back to our property and showing you the very best of our hospitality. With my sincere regards, Michel Morauw General Manager
4 out of 5
by A verified traveler

Posted 2 Jan 2020
I paid for a view to one of the attractions and it wasn’t clearly viewable. My view from my room was not what the pictures offered.
Comment from Hotel Management
10 Jan 2020 by MM, Hotel Management
Dear Guest, It is a real pleasure to know that your recent stay has been enjoyable, despite the view from the guest room assigned to you. Obviously, your valuable comments have been shared with our Front Office Manager for appropriate actions, in order to improve our quality of service to ensure that future guests do not experience the challenges that you have described. With my sincere regards, Michel Morauw General Manager
3 out of 5
by A verified traveler

Posted 2 Jan 2020
+ If you have an event at Palais de Congres, you can walk there without going outside, cleanliness. - We booked an upper floor Eiffel Tower view room. This was a disappointment. In order to see the Eiffel Tower, we had to walk to the far right side of the window, and look sharply to the left. Our view was nothing like the amazing pictures on their website. Floor twelve didn't really seem like upper floor. Also- use caution- We emptied a day bag and had a few snacks on the counter (two bars of chocolate and one bag of chips). We only had one bar of chocolate when we returned. Someone was in our room.
Comment from Hotel Management
10 Jan 2020 by MM, Hotel Management
Dear Guest, Thank you so much for taking the time to share your recent experience at Hyatt Regency Paris Etoile. Your valuable comments regarding the room assignment have been shared with our Front Office and Housekeeping Managers for appropriate actions in order to improve our quality of service and to ensure that future guests do not experience the challenges that you have described. I strongly hope to have the pleasure to demonstrate you that our teams can be better hosts upon a next reservation at our property. With my sincere regards, Michel Morauw General Manager
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