Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Windsor
Posted 4 Jun 2024
While room was nice, the AC did not work
Comment from Hotel Management
5 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Fabio, Thank you for taking the time to review your stay.We're pleased to hear that you found the room to your liking and experienced our high standard of service. Our team strives to provide a comfortable and enjoyable stay for all our guests.We regret to hear that the air conditioning in your room did not meet your expectations. While our rooms are equipped with individually controlled air conditioning and additional fans upon request, we understand that the comfort of our guests is paramount and apologize for any inconvenience this may have caused.Furthermore, we are delighted that the cleanliness of your room contributed positively to your experience. Our housekeeping team works diligently to maintain a high level of cleanliness throughout the hotel.We are looking forward to welcoming you again. All the best!Bastian Mantey, General Manager
by A verified traveler
Posted 4 Jun 2024
We rolled in from the airport for one night. They were out of the queen rooms so upgraded us to a king room. We were glad there was a nice restaurant (the food was great!) and that there was door to door service to and from the airport.
Comment from Hotel Management
5 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Louann,Thank you for such a positive review.We are thrilled to hear that your stay was to your satisfaction. It was our pleasure to accommodate you with a complimentary upgrade to a king room, ensuring your comfort throughout your stay. Furthermore, we are delighted that you enjoyed the culinary experience at our restaurant. Our team takes great pride in offering a diverse array of dishes to delight our guests' palates. Lastly, we're glad that our complimentary airport shuttle service added convenience to your travel plans, allowing for a seamless transition to and from our premises.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager
by A verified traveler
Posted 3 Jun 2024
Had a poor experience due to a long wait at check-in. Despite checking in online a day before arriving and telling the hotel the time of my arrival, we needed to wait and hour and 20 minutes for our room to be ready. Additionally, after we arrived, tour busses arrived and those guests also needed to wait for a long time for their rooms. This was not good considering this is a 'premium' hotel. The hotel was also busy at night meaning that there was always a wait to speak with someone at the reception desk. Some staff members were helpful, but others appeard confused or had some attitude when speaking to guests. Also, the food at this hotel is quite expensive. Im not sure if i would stay here again or recommend it to others.
Comment from Hotel Management
4 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Kyler,Thank you for taking the time to review your stay.It is pleasing to hear that the cleanliness and condition of our hotel met your expectations, and that the amenities provided in your room contributed positively to your experience.We regret to hear about the extended wait you encountered at check-in and the delay in room availability upon your arrival. Our aim is to ensure a smooth and efficient check-in process for all our guests, particularly after a tiring journey. Moreover, we strive to maintain a prompt and attentive service at our reception, even during peak times. We are also saddened to learn that some interactions with our staff did not meet the high standards of hospitality we aim to uphold.Lastly, we understand that the pricing of our food offerings is a concern, and we take note of your feedback. While our prices reflect the premium quality and service we endeavor to provide, we also offer a variety of dining options to cater to different preferences, including our Coffee & Gipfeli offer for a lighter breakfast option.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Bastian Mantey, General Manager
by A verified traveler
Posted 2 Jun 2024
Not the cleanest property and looks pretty old. Location is convenient for the airport and staff is helpful.
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.It is with regret that we note your concerns about the cleanliness and condition of our property. We constantly strive to maintain the highest standards of comfort and hygiene, thus your remarks are certainly disconcerting to us.However, we are pleased to hear that you found our location to be convenient for the airport and our staff helpful. Our team is committed to providing exceptional service and it's heartening to know that this aspect of your stay met your expectations.As for the amenities in the rooms, we take careful consideration to equip them with features that contribute to the comfort and convenience of our guests. We are continuously reviewing our offerings to ensure they meet the needs of our travelers.Bastian Mantey, General Manager
by A verified traveler
Posted 2 Jun 2024
Excellent everything!
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Minha,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Bastian Mantey, General Manager
by A verified traveler from Austin
Posted 2 Jun 2024
Staff could’ve been more friendly.
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are pleased to hear that you found our rooms clean and the hotel's condition to your satisfaction. These aspects are fundamental to the experience we strive to provide at Mövenpick Hotel Zurich Airport.However, we regret to hear that our service did not meet your expectations. Our team is dedicated to providing a warm and efficient service to all our guests, and we are sorry if you felt this was not the case during your stay. Additionally, we apologize if the room amenities did not enhance your comfort as intended.We are continuously working on improving our guest experience and your comments are invaluable to us. At the same time, we are proud that our hotel offers a variety of facilities, including free high-speed internet and a complimentary airport shuttle, as well as our commitment to sustainability as a Green Globe Platinum-certified hotel.We hope to welcome you back. All the best.Bastian Mantey, General Manager
by A verified traveler
Posted 2 Jun 2024
The building is nice and quiet
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Benjamin,Thank you for such a great review.We are pleased to hear that the tranquility and cleanliness of our rooms met your expectations, and that you found our overall hotel condition satisfactory. Our team strives to maintain the highest standards of service, and it is rewarding to know that we succeeded during your stay.However, we noticed your neutral mention of our building. While our hotel's design reflects its heritage, we continuously seek ways to ensure our guests' comfort within the charming character of our establishment.We take pride in our commitment to cleanliness and are glad you've highlighted this aspect. Ensuring a clean and welcoming environment is paramount to us at Mövenpick Hotel Zurich Airport.Bastian Mantey, General Manager
by A verified traveler
Posted 2 Jun 2024
Very smooth check in
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear David,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.Bastian Mantey, General Manager
by A verified traveler
Posted 2 Jun 2024
is clean and quiet.
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear Camelia,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Bastian Mantey, General Manager
by A verified traveler
Posted 1 Jun 2024
The AC didn’t work and when asked for a fan we were promised two and they never brought them up. Bathroom was a little dirty. Walls were extremely thin and we could hear the people next door. Check in staff was not as helpful
Comment from Hotel Management
3 Jun 2024 by Bastian Mantey, General Manager, Hotel Management
Dear April,Thank you for taking the time to share your review.We're saddened to learn that the air conditioning was not functioning to your satisfaction and that the additional fans were not delivered as promised. Our aim is to provide a comfortable and convenient stay, and it seems we fell short in this instance.It is our standard to maintain high levels of cleanliness, and we regret to hear that the bathroom did not meet your expectations. Additionally, we apologize for any inconvenience caused by noise disturbances and will look into the matter further.We strive to offer exceptional service from the moment our guests arrive, and it's disappointing to hear that our check-in staff did not provide the helpful service we pride ourselves on. Your comfort is paramount to us, and we're disheartened to learn that your room amenities did not enhance your stay.We hope to be able to welcome you back for an improved stay.Kind regards,Bastian Mantey, General Manager
