Ratings based on 5 Verified Reviews
2.0 Room cleanliness
2.8 Service & staff
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2022
Casa Rido is not existing, there is no casa Rido, we pay for nothing, even the people in the place says there is no Casa Rido. You are promoting a ghost hotel, nobody knows where it is. Can you return our money please?
Comment from Hotel Management
16 Apr 2022 by RIDO, Hotel Management
Please accept my apologies if this occurs to you. Despite numerous trials, we encounter transients whose contact information on Expedia does not work. They don't even notify us of the time and date of our arrival. We also have rules for requesting a refund, which I hope you read. We have been in operation for many years, not only through this portal but also through other portals. If we don't exist, you could read their comment. It's just a communication issue that we're both dealing with here, and we're doing our best to reach out to you. Please double-check your phone and the number you used to register with Expedia. Thank you very much, and we hope to serve you again soon and make up for what we missed.
by A verified traveler
Posted 22 Jan 2020
Comment from Hotel Management
22 Jan 2020 by management, Hotel Management
thanks a lot
by A verified traveler
Posted 11 Jan 2020
The place is homey though most of the facilities needs to be improved and maintained regularly. Staffwise they are very courteous ans accommodating but needs to improve on providing basic amenities (e.g. Toiletries, towels, erx)
Comment from Hotel Management
11 Jan 2020 by RIDO, Hotel Management
Thanks a lot, Maam/Sir
by A verified traveler
Posted 17 Nov 2019
I neee to refund due to i didnt find the place .. and this property also not contact me ..
Comment from Hotel Management
26 Nov 2019 by RIDO, Hotel Management
It is advisable for our clients to book at least one day before. We are a Mabuhay accommodation and we don't display signage it is because we don't allow a walk-in client or anyone to disturb the customer inside. Due to this reason, we want our clients to message us before they will arrive in order so that we can pick them up for free. We strictly practice SAFE and Clean Mabuhay accommodation services. With regards to your payment, I am not sure if I was paid by Expedia I will try to check it at the bank. So sorry sir for the inconvenience.
by A verified traveler from manila
Posted 24 Aug 2019
the ambience
Comment from Hotel Management
18 Jan 2020 by RIDO, Hotel Management
Thanks maam/ sir
