Ratings based on 101 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
We enjoyed the rich history and culture of this resort. Every single staff member was excellent, warm, very helpful. Highly recommend everyone to experience this resort. We will stay again and again
by A verified traveler
Posted 16 Mar 2024
Very friendly staff, between hotel shuttle and ski rental shuttles, can pretty much catch rides everywhere. Nice to walk back to hotel, very safe.
by A verified traveler
Hidden Gem
Posted 3 Feb 2024 on HotelsThis was the unexpected highlight of the trip. We booked here as our first location option at gala was full, and what a surprise it was. It's very Japanese for a westerner but a beautiful experience. Very warm and clean.
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 10 Dec 2023
A place to chill and wind down. Onsen and rest. No snow at the moment
by A verified traveler
Posted 15 Nov 2023 on Hotels
by A verified traveler
Wonderful Ryokan
Posted 12 Sep 2023 on HotelsThis ryokan has an excellent hot spring on-site. Their breakfast is excellent, and the staff were kind and accommodating. The room was quiet and very comfortable. However, most of the restaurants in Yuzawa close at 7 pm during the off-season (summer), so their shuttles don't run after 6 or 7 pm during the week. It can be a bit inconvenient.
by A verified traveler
Posted 11 Feb 2020 on Hotels
by A verified traveler from Hong Kong
Posted 22 Dec 2019
Friendly staff and excellent food. It’s like a museum. However the price is a bit high.
by A verified traveler
Ms
Posted 4 May 2019 on HotelsOld Onsen with transport to pick u from station. Shopping street is at the same area as station. A little museum within the ryokan. Food is good for the price we paid. Staff recommended that We go to Yuzawa kogen the scenery is breath taking. U can get the rope way tickets at the hotel.
