Ratings based on 452 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024
Pretty good
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Posted 17 Jan 2024
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 30 Dec 2023
Great location because right next to Mt naeba ski area. Hotel is a bit aged but sufficient. Ski rental, gear shop, convenience shop all within complex and no need to walk outdoor for these. Restaurants are plenty and most didn't need reservations (you could). Only thing the shuttle bus service is a bit less frequent than expected. But on the day we checked out the hotel arranged two buses due to popular demand, which was appreciated. Overall a pleasant stay and it is a good, kid friendly hotel if you are skiing with children.
by A verified traveler
Posted 8 Oct 2023
by A verified traveler
Posted 7 Apr 2023
Overall is ok for us, staff is very helpful and polite. It’s only when we went there,the hotel was going to close and was prepararing for the next season. The restaurant good choice are very limited and the bed linen was not very comfortable and room wasn’t very clean when we stayed there.
by A verified traveler
Posted 27 Mar 2023
i tried searching the reviews of this hotel before i go and turning out that the reviews are mixed. So i was there by myself to experience.
The staffs of this hotel are friendly and helpful. The check-in process is at peace.
The staffs at ski rental shop building 2 are very helpful.
I booked the room at building 2 which i have read that it is the newest. it turned out that not very new. The hotel is 60-70 years old but still well-maintained. The carpet is stained but still clean and it has everything you need. The room is bigger than Japanese standard but very warm. We need to open the window since air-con is not working or else my son couldnot sleep.
The hotel is really big and if you want to come for ski/snow board/sledge, i think you will be happy.
The pizza and chicken nugget at the hotel outlet is really good, we like it a lot though the price is not that cheap but still affordable.
by A verified traveler
Posted 9 Mar 2023
I understand it is a resort but the food was ok but not great. Staff and facility was excellent.
by A verified traveler
Posted 8 Mar 2023
Everything is okay except the mattress. 😰
