Ratings based on 480 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 21 May 2024
by A verified traveler from EL MONTE
Posted 30 Apr 2024
Really nice hotel with great lake view. The service is excellent.
Comment from Hotel Management
4 May 2024 by The Lalu Sun Moon Lake PR Supervisor. , Hotel Management
Dear Liang,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our hotel with its beautiful lake view and excellent service. Providing a memorable experience for our guests is our top priority. We look forward to welcoming you back in the future!The Lalu Sun Moon Lake.
by A verified traveler
Posted 1 Apr 2024
We had a lovely stay at the Lalu. The property is absolutely beautiful and the staff is impeccably service-oriented. It was the perfect place to stay at Sun Moon Lake for respite and taking in the beauty of the area.
Comment from Hotel Management
4 Apr 2024 by The Lalu Sun Moon Lake PR Supervisor , Hotel Management
Dear Eva,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at The Lalu and that our property and staff exceeded your expectations. Providing a serene and memorable experience for our guests is always our top priority. We look forward to welcoming you back for another memorable stay in the near future. The Lalu Sun Moon Lake.
by A verified traveler
Posted 21 Mar 2024
Very nice and helpful staff
Comment from Hotel Management
24 Mar 2024 by The Lalu Sun Moon Lake PR Supervisor , Hotel Management
Dear Shuywe,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. Thank you very much for your kind words regarding our staff. We are delighted to hear that you found them helpful and accommodating during your stay and providing excellent service and making our guests feel welcome is always our top priority. We truly appreciate your feedback and hope to welcome you back to our hotel in the future. The Lalu Sun Moon Lake.
by A verified traveler
Posted 14 Mar 2024
All their staffs are excellent. Very nice view. The lighting in the living room can be improved.
Comment from Hotel Management
17 Mar 2024 by The Lalu Sun Moon Lake PR Supervisor , Hotel Management
Dear Terry ,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel and thank you for your kind words about our staff and the beautiful view!We truly appreciate your feedback regarding the lighting in the living room. We'll certainly take this into consideration and work on improving it to enhance our guests' experience. Your satisfaction is our priority, and we hope to welcome you back soon for an even better stay.The Lalu Sun Moon Lake.
by A verified traveler
Posted 14 Mar 2024
Incredible views, impeccable service.
Comment from Hotel Management
17 Mar 2024 by The Lalu Sun Moon Lake PR Supervisor , Hotel Management
Dear Zack,Thank you for choosing The Lalu Sun Moon Lake for your vacation and share your wonderful experience with us regarding your recent stay at our hotel. We're thrilled to hear that you enjoyed the incredible views and experienced impeccable service during your stay. It's our goal to provide an exceptional experience for our guests. We look forward to welcoming you back for another memorable stay in the future!The Lalu Sun Moon Lake.
by A verified traveler from annandale
Posted 27 Feb 2024
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler from Waban
Posted 22 Feb 2024
