Ratings based on 597 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Staff were extremely friendly, professional, and helpful. Gym yoga mat area needs to be cleaner, was dusty.
Couch at the foot of bed was dirty looking with stains.
Otherwise overall very clean, insuite bath was terrific.
Comment from Hotel Management
13 May 2024 by Fuli Hot Spring Resort, Hotel Management
Dear Michael, Thank you so much for sharing your experience about staying at Fuli Hot Spring Resort. We sincerely apologize for the not well cleaned items as you mentioned above. Your feedback will motivate us to work harder and strive to be the best.We greatly appreciate your stay with us and wish you stay well.Sincerely, Fuli Hot Spring Resort
by A verified traveler from Redmond
Posted 20 Apr 2024
Nice breakfast and spa.
Comment from Hotel Management
26 Apr 2024 by Fuli Hot Spring Resort, Hotel Management
Dear Sir or Madam, Thank you so much for sharing your experience about staying at Fuli Hot Spring Resort. Your feedback will motivate us to work harder and strive to be the best.We greatly appreciate your stay with us and wish you stay well.Sincerely, Fuli Hot Spring Resort
by A verified traveler
Posted 13 Apr 2024
Beautiful property with kind and accommodating staff.
Comment from Hotel Management
17 Apr 2024 by Fuli Hot Spring Resort, Hotel Management
Dear Cosette,Thank you so much for sharing your experience about staying at Fuli Hot Spring Resort. Your feedback will motivate us to work harder and strive to be the best.We greatly appreciate your stay with us and wish you stay well.Sincerely, Fuli Hot Spring Resort
by A verified traveler from South Orange
Posted 27 Mar 2024
Very comfortable stay in Sun Moon Lake near village. Walking distance to tourist bus and lots of restaurants. Kids loved the pool.
Comment from Hotel Management
29 Mar 2024 by Fuli Hot Spring Resort, Hotel Management
Dear Robert ,Thank you so much for sharing your experience about staying at Fuli Hot Spring Resort. We are glad to hear your family all enjoyed the vacation in Sun Moon Lake. Your feedback will motivate us to work harder and strive to be the best.We greatly appreciate your stay with us and wish you stay well.Sincerely, Fuli Hot Spring Resort
by A verified traveler
Posted 30 Jan 2024
Room was nice and tub was big. Overall great stay. However, found a misquote in my room on day 1. Next day, my window was left open after the room cleaning so my son got bitten many times. 😨
Comment from Hotel Management
3 Feb 2024 by William, Hotel Management
Dear Amy, Thank you for the kind rating! We hope to see you with us again in the future. Kind regards, William， Manager of Fuli-Resort Hotel
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
3 Feb 2024 by William, Hotel Management
Dear Guest, Thank you for the kind rating! We hope to see you with us again in the future. Kind regards, William, Manager of Fuli-Resort Hotel
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
18 Jan 2024 by William, Hotel Management
親愛的貴賓您好 :感謝您的入住，本人謹代表全體同仁向您致謝! 請您能繼續給予支持與鼓勵，督促我們的服務水準更趨完善。 敬祝 大 安 客務主管黃國智
by A verified traveler from Arcadia
Posted 1 Dec 2023
Very Friendly
Comment from Hotel Management
5 Dec 2023 by William, Hotel Management
Dear CHIA YIN: Thank you for the kind rating! We hope to see you with us again in the future. Kind regards, William
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
17 Dec 2023 by William, Hotel Management
親愛的Shawn您好: 感謝您的意見。更感謝您入住酒店，本人謹代表全體同仁向您致謝! 期望您能繼續給予馥麗溫泉大飯店支持與鼓勵，督促我們的服務水準更趨完善。 敬祝 大安 主管黃國智
by A verified traveler
Posted 28 Oct 2023 on Hotels
Friendly and helpful staff in this convenient location. However, the rooms and hallways are worn and are ready for renovation or a deep clean and repair. The AC is slow to cool. I did not use the pool or other facilities.
Comment from Hotel Management
30 Oct 2023 by William, Hotel Management
Dear Kevin, Thank you very much for your valuable comment and so glad that you enjoyed your trip in Sun Moon Lake. Look forward to seeing you again on your next trip. With kindest regards, William
