Ratings based on 994 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Property was a great value for the money.
Comment from Hotel Management
24 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Thank you for leaving such a positive review, Amy. Here at our HOMETOWNE STUDIOS YUBA CITY we work hard to provide clean, comfortable and value-based stays for all our guests, so I am happy that was achieved for you with our value for pricing. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with another great stay.Best wishes,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 May 2024
Nice to stay
Comment from Hotel Management
17 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jeff, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS YUBA CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially the hotel which was a nice place to stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler from merced
Posted 5 May 2024
I did not stay. It was not safe and not clean. I walked in and walked out
Comment from Hotel Management
7 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Chuckie, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS YUBA CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the hotel that didn't appears safe to you and that it was not clean. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We would love if you expounded more about your experience, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 2 May 2024
Random people Bbq’ing in the parking lot. People were loudly talking and/or yelling all hours of the night. Door knocking loudly in the rooms neighboring mine. I felt uncomfortable and unsafe. The phone didn’t work in the room to reach the front office.
Comment from Hotel Management
2 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Jennifer, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Yuba City. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances you encountered, the broken phone and that you were faced with safety concerns. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Thanks for sharing this perfect rating, Samantha. Myself and the staff at the HomeTowne Studios by Red Roof Yuba City were over the moon when we saw your five-star rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another phenomenal experience. Sincerely, TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Apr 2024
Staffing was polite and helpful . Breakfast was awesome. Noisey with homeless people lingering around hotel grounds
Comment from Hotel Management
14 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Audrey, Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Yuba City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were happy with the hospitality of our staff and the breakfast. However, you mentioned that you encountered some noise disturbances and for that, I sincerely apologize. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Apr 2024
Place is outdated
Comment from Hotel Management
10 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Hi Dylan,Thank you for sharing with us. The team at the HomeTowne Studios by Red Roof Yuba City was pleased to see your 4/5 score. However, you stated that the place was outdated. As such, your feedback may be taken into account.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Apr 2024
It was perfect
Comment from Hotel Management
8 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS YUBA CITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our location prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Mirella, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Yuba City and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Mar 2024
Room was discussing and property manergers M.I.A. Was told by front dest managers were unavailable and had no set schedule at this property.
Comment from Hotel Management
2 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Babette,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS YUBA CITY. You indicated that the uncleanliness of the room and the property managers not being readily accessible hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for expressing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
