Ratings based on 136 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The service was great and the people were so nice and friendly. The property looked quite new and was very clean and modern.
by A verified traveler
Posted 27 Apr 2024
Beautiful view of harbor - happened to be there for a fantastic drone and fireworks display. Staff in all areas were so nice
Comment from Hotel Management
30 Apr 2024 by Front Reception, Hotel Management
Thank you very much for your stay at InterContinental Yokohama Pier 8.We appreciate your support and kind feedback.We are glad to hear that you were satisfied with your stay.Thank you also for your compliments on our staff.We will sustain our efforts to provide our guests with a pleasant stay.We hope to receive your continued patronage for InterContinental Hotels Group and look forward to your next stay.Best regards,
by A verified traveler
Posted 17 Apr 2024
Love Pier 8. Clean hotel ... modern, convenient, and a staff which is outstanding every time. Will stay again when I visit Yokohama for sure.
Comment from Hotel Management
17 Apr 2024 by Front Reception, Hotel Management
Thank you very much for staying at InterContinental Yokohama Pier 8.We appreciate your kindly feedback, all comments motivate us moving forward. Thank you again for your stay, We are all looking forward to see you again.Best regards.
by A verified traveler
Posted 13 Apr 2024
Comfort and luxury on the iconic Yokohama waterfront. The staff were remarkable, and the accommodations were above and beyond what I’ve experienced at other Intercontinental properties. 11 out of 10!
Comment from Hotel Management
17 Apr 2024 by Front Reception, Hotel Management
Warm greeting from InterContinental Yokohama Pier 8.Thank you for your stay with us.We are very pleased to hear your compliments on our guest rooms, facilities, and staff, as well as your overall high evaluation of our hotel.We will keep trying to offer comfortable stay to all guests.We sincerely look forward to your return.Best regards.
by A verified traveler
Posted 30 Mar 2024
Love it here. Have stayed many nights and they never skip a beat.
Comment from Hotel Management
6 Apr 2024 by Front Reception, Hotel Management
Warm greeting from InterContinental Yokohama Pier 8.Thank you for your stay with us.Thanks for the good feedback.We will keep trying to get good evaluations from you.We sincerely look forward to your visit.
by A verified traveler
Posted 29 Mar 2024
Beautiful views and very nice clean rooms. That staff was very helpful bridging my language gap.
Comment from Hotel Management
6 Apr 2024 by Front Reception, Hotel Management
Warm greeting from InterContinental Yokohama Pier 8.Thank you for your stay with us.Thanks for the good feedback.We will keep trying to get good evaluations from you.We sincerely look forward to your visit.
by A verified traveler
Posted 22 Mar 2024
Loved this location. Roof top is added value. Advertised boat shuttle service which was my deciding factor in booking but service is closed for cherry blossom season. Would have been nice if web site had been updated to show as our granddaughter was a bit disappointed until we found another venue.
Comment from Hotel Management
22 Mar 2024 by Front Reception, Hotel Management
Thank you very much for staying at the InterContinental Yokohama Pier 8.We are glad to hear that your stay with us was satisfactory.However, we apologize for the inconvenience caused by our lack of information for cruise ships.Next time you visit us, please experience a cruise ship.Thank you very much for taking the time to fill out this questionnaire.We look forward to your next stay.
by A verified traveler
Posted 22 Mar 2024
Great staff. Great stay.
Comment from Hotel Management
22 Mar 2024 by Front Reception, Hotel Management
Warm greeting from InterContinental Yokohama Pier 8.Thank you for your stay with us.Thanks for the good feedback.We will keep trying to get good evaluations from you.We sincerely look forward to your visit.Best regards.
by A verified traveler
Posted 20 Feb 2024
This is a five star experience.
Comment from Hotel Management
1 Mar 2024 by Front Reception, Hotel Management
Warm greeting from InterContinental Yokohama Pier 8.Thank you for your stay with us.Thanks for the good feedback.We will keep trying to get good evaluations from you.We sincerely look forward to your visit.Best regards.
by A verified traveler
Posted 16 Feb 2024
I would live here if I could! What a beautiful, light and airy space. Very roomy compared to other hotels I’ve stayed at in Japan. We had the Minato Mirai view (facing the giant Ferris wheel). The floor to ceiling windows opened wide with chest-high safety glass that did not hinder view or breeze! This was key as I spent much of my time in Japan being overly warm anytime I was indoors! Beautiful Japanese styling and tasteful, uncluttered decor made for a peaceful refuge. There is a 7-11 and large food court connected to the hotel, as well as lovely restaurants in the hotel and many more nearby. The staff was outstanding—so helpful, polite and definitely went over and above during each interaction! An exceptional hotel in every way!
Comment from Hotel Management
16 Feb 2024 by Front Reception, Hotel Management
Thank you for great feedback.We always try to make a first impression upon arrival and to be attentive to our guests.We hope that these thoughts reach the hearts of our guests and that we can continue to be a hotel that makes them want to return again.We hope that Intercontinental Yokohama Pier 8 will be your home away from home and look forward to welcoming you and making your next stay with us even better.
