Ratings based on 930 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
by A verified traveler from Woodside
Posted 12 May 2024
The Phoenix Hotel is beautiful and luxurious, with an open, airy feel and Asian art all over the place. The pool is very pleasant and well-used (including by my wife and me), and I also got a nice massage. Our room was nice, with a small deck overlooking the pool--though the hotel grounds are so extensive that it took a while to get there from the entry. The A/C and shower in our room worked well, but there was a problem with the shower pipes that created a loud noise and required periodically adjusting the knobs (sometimes in the middle of the night). The staff was over-the-top friendly, but the service itself was uneven. For example, the staff did not replace our towels and bath mats even after specific requests. (We took lots of showers due to the heat and humidity, so the towels needed replacing.) The included breakfast was extensive in a pretty setting, but the focus was on quantity over quality. One could find decent things to eat, though, whereas dinner was flat-out bad with slow service (though slow service seems common in Indonesia). We ate dinner at the hotel our first night and never again. We also were disappointed in the location. We thought we would like being near Malioboro St., but only visited it once and felt no need to go back. Instead, we went across town every night to an area with better restaurants. So although the Phoenix Hotel overall was very nice, we would probably try somewhere else if we ever went back to Yogyakarta.
by A verified traveler
Posted 2 May 2024
Lovely old colonial style hotel. Good staff, plenty of variety for breakfast. Close to main street in Yogya, easy to walk, inexpensive to use a taxi.
by A verified traveler
Posted 17 Apr 2024
Very nice hotel, loved the pool, the restaurant and the quality of the rooms
by A verified traveler
Posted 15 Mar 2024
Staff are polite and helpful. Beautiful heritage building.
by A verified traveler
Posted 16 Feb 2024
Pros...beautiful and history hotel, nice and many breakfast choices, comfortable bed and most important the shower is running strong and hot, nice travel agent office at grd flr, mcd/kfc/many bank very near
Cons....can hear people talking on next room, room size is small, balcony view to see barb wire, deco & f&f are aging, not near to malioboro street...when u finish the malioboro st. Advice to take grab....coz its far to walk back to hotel, very few western restaurant around
by A verified traveler from Victoria
Posted 23 Jan 2024
by A verified traveler
Beautiful building, great location, fantastic food
Posted 9 Jan 2024 on HotelsWe stayed here over Christmas, and the hotel was exactly what we were hoping. Beautiful building, a lovely comfortable room with good air-con, in a great location. The breakfast offering was particularly special - there were loads of options and food hygiene seemed good.
by A verified traveler from Manchester
Posted 29 Dec 2023
Beautiful historic building, lovely staff, very nice food (breakfast and dinner), lovely courtyard for dining & easy to get taxis etc.
by A verified traveler
Needs a refresh
Posted 20 Dec 2023 on HotelsStaff nice enough facilities probably need updating but old colonial style hotel which is is nice
