Ratings based on 432 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Convenient of being across the train station.
by A verified traveler from Portland
Posted 15 May 2024
Convenient to train station.
by A verified traveler
Posted 9 May 2024
It was very close to the station and to Malioboro and all that it has to offer: shops, malls, street food, noise, but the area around the hotel was a nightmare to walk as there is so much traffic. We had to take a taxi to Prawirotaman to find a good area of restaurants that expected European clientèle. The hotel staff were friendly and helpful. The restaurant at breakfast was far too crowded, difficult to find a table. The food was not very exciting; it looked nice but most things we tried were pretty tasteless and the toaster did not toast.
by A verified traveler
Posted 18 Apr 2024
Cons: Staff is not accommodating, comes off rude. I booked 4 rooms for 3 nights. I requested an early check in just for 1 room for 12:30pm for my elderly mom to rest, they quickly said no. Without even trying. Comes the time to check in, only 3 rooms available. At first they were to put us on 2 different floors, not acknowledging our special requests which was agreed upon. Had to argue before they gave us 4 rooms on the same floor.
AND I didnt get the key for the 4th room until 5/5:30pm.
During check out, I asked for ONE room (out of the 4) to have a late check out at 2pm, and had to argue with the staff. You would think after giving us a late check in, they would just give us a late check in, but nope. Had to again argue about it before they gave in.
You see, great customer service goes a long way. They get ZERO star on that.
Rooms are small. Food was basic. Nothing to brag about. Lets just say, Im not coming back.
Pros: Location.
Comment from Hotel Management
25 Apr 2024 by Vera, Hotel Management
Dear Mrs. Trias, Warmest Greetings from Neo Malioboro Yogyakarta HotelThank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear that our service fell short of your expectations. Rest assured, your feedback is invaluable to us, and we'll address these issues with our team to ensure improvements are made. We strive to provide exceptional customer service and regret that we didn't meet that standard for you. We appreciate your highlighting of our location as a positive aspect and hope that you'll reconsider staying with us in the future, allowing us the opportunity to demonstrate the quality service we aim to deliver.Yours Sincerely, Vera Indah Pratiwi General Manager
by A verified traveler
Posted 13 Apr 2024
Liked the breakfast, awesome. Ate at the restaurant a couple of times, that was a nice experience, wonderful staff and great food. Walking nearby was an adventure, you have to walk on the street mostly. But it was very handy to the train station and close to Malioboro St which was nice.
by A verified traveler
Posted 24 Feb 2024 on Hotels
by A verified traveler
Posted 17 Feb 2024
by A verified traveler
Posted 3 Feb 2024
- The reception staff were not very inviting or welcoming
- The room is actually a lot smaller than it looks in pictures
- Breakfast options weren’t very tasty
- quite loud due to nearby movements of trains, so it’s hard to get proper rest
- the reception can make contact to tell you about the check out time but not when you have something waiting for you at reception…
Comment from Hotel Management
7 Feb 2024 by Vera , Hotel Management
Dear Mrs. Fawziyah,Warmest greeting from Neo Malioboro by ASTONI would like to take this opportunity to say thank you for choosing Neo Malioboro as your hotel accommodation. Thank you for sharing your feedback with us. We appreciate your input, and we take all guest comments seriously.We genuinely appreciate your insights and apologize for any inconvenience you experienced during your stay. We strive to provide a welcoming and comfortable environment for all our guests, and we regret that we fell short of your expectations in several areas.Regarding your concerns about the reception staff and the size of the room, we will address these issues with our team to ensure that our guests receive the warm hospitality and accurate representations they deserve. Additionally, we will review our breakfast options to enhance their taste and variety.We understand the importance of a peaceful environment for a good night's rest and will explore ways to mitigate the noise disruptions caused by nearby train movements.Your comment about communication regarding items waiting at the reception is duly noted, and we will work on improving our notification process to provide better service in the future.Once again, we appreciate your feedback as it helps us identify areas for improvement. We hope you'll give us another opportunity to exceed your expectations on your next visit. Please don't hesitate to reach out if there's anything else we can assist you with.Last but not least, stay healthy and stay safe. We are waiting for your upcoming stay in the future.Your sincerely,Vera Indah Pratiwi
by A verified traveler from palisades park
Posted 31 Jan 2024
The fridge should not called for what it is because it's warm. Small room but OK. Noisy. Because Many local guests with kids and many people occupied in same room. The rooftop lounge is the best thing in this hotel. Good views and quiet. The only quiet place in this entire hotel. Many tourists from China. Noisy everywhere. Close to train station and Malioboro St. Some staffs are rather square faces but some others were very polite and well mannered. I wouldn't go back though
Comment from Hotel Management
1 Feb 2024 by Andreas, Hotel Management
Dear Mr. Bryan,Warmest greeting from Neo Malioboro by Aston. Thank you for taking your precious time to complete a review of our hotel. It is with great concern to learned about your unpleasant experience and please accept our sincere apologies for the issue contributing to the marred impression of our hotel. Please be rest assured that your comments has been personally brought up to the relevant hotel team for further improvement and additional training. Once again, thank you for your review and we look forward to having the opportunity to restore your faith in the warmest of Yogyakarta with Neo Malioboro by Aston.Best regards, Vera Indah Pratiwi,General Manager.
by A verified traveler
Posted 8 Dec 2023
The room was clean, tv had good variety, hot water was constant, and the staff were friendly and very helpful. The hotel is right across from the train station so it's extremely convenient if you arrive by train. There really isn't much to do around the area, except walking along Malioboro St.
