Ratings based on 35 Verified Reviews
4.9 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Wonderful stay at Aibiya
Posted 6 Apr 2023 on HotelsAmazing. Beautiful building and great location. Friendly, kind, and caring hosts. Can’t wait to come back here one day and stay again!
by A verified traveler
Posted 13 Jan 2023
We absolutely loved this place. Wish we'd booked for a longer stay. Super convenient, really cosy and the hosts were fantastic.
There was a lot of excellent information available in the property, about local Onsen, attractions, restaurants etc. The hosts were very happy to facilitate bookings and make recommendations. We love it.
by A verified traveler
Posted 4 Jan 2021
by A verified traveler
Very friendly guest house
Posted 14 Aug 2020 on HotelsCOVID measures of all facilities were enough for me. Bath & wash room was not shared. I stayed safely. Next time I’ll stay longer.
by A verified traveler from Toronto
Posted 11 Aug 2019
The staff was very friendly, helpful, and accommodating. They helped my partner to arrange a special surprise gift for me upon arrival.
The place and room were very clean and nice. The bed was so comfortable! Location was excellent- close to monkey park, close walk to onsen and restaurants and bus station. Would highly recommend.
by A verified traveler
Nice mountain getaway
Posted 2 May 2019 on HotelsOverall a nice mountain get away from the city bustle. Beautiful scenic views in this city. The couple was extremely friendly and helpful in providing recommendations on things to do in the area. The place was extremely clean which I appreciated.
by A verified traveler
Hotel:flawless. Customer service:needs improvement
Posted 3 Apr 2019 on HotelsI cannot fault the hostel, the bed was really comfortable and it was very clean, the only area of improvement that I can comment on would be the frontdesk’s hospitality The way we were treated during check in was very unwelcoming. We arrived at around 1230pm and the man who “welcomed” us did not make us feel welcome at all. We think he was actually annoyed, he told us that check in was at 3, which was fine but I asked him if we can leave our bags. Having travelled all the way from Tokyo, we were all tired from the early morning trip and we asked if we can use the bathroom to change our clothrs and the man replied, no coz its being cleaned right now. At that point, I really got annoyed and answered him back that we cannot even use the toilet? And he responded very coarsely, okay go, go and use it, go now! The check in was really awkward, as if we were intruding. The woman on the other hand was really lovely. Again, the hostel is really nice and clean but the man at the frontdesk I reckon need to be trained more on how to welcome guests hospitably.
Comment from Hotel Management
3 May 2019 by Yoshi, Hotel Management
今回はご宿泊していただきありがとうございました。
またチェックイン前の対応が悪く誠に申し訳ございませんでした。
しかしこの宿は私と妻２人で運営しており、12時〜13時半まではお昼休みをいただいております。
また予約直後、到着前日に到着時間をメールにて全ゲストに聞いております。お客様に関しては一切の連絡がなく12:30に到着をされました。今後の滞在先ではどうか到着時間を施設に伝えてあげてください。
by A verified traveler
Posted 17 Feb 2019
by A verified traveler
Posted 6 Jan 2019 on Hotels
by A verified traveler
Posted 1 Jan 2019 on Hotels
