Ratings based on 41 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sterling
Posted 15 May 2024
I upgraded to 1 BR suite and was disappointed that the AC wouldn’t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things.
Would stay again…
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Terrible stay
Posted 10 Aug 2020 on HotelsThe AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.
Comment from Hotel Management
13 Aug 2020 by Jennifer, Hotel Management
Dear guests, Thank you for staying with us and sharing the experience of this trip. We deeply regret the question of your response, and have already sent feedback to relevant colleagues. Thank you again for taking the time to give us effective advice.-by Ken Tan, Hotel Manager of Grand Hyatt Xi'an.
by A verified traveler
Posted 15 Nov 2019 on Hotels
by A verified traveler
Posted 2 Nov 2019 on Hotels
by A verified traveler
Brilliant hotel
Posted 12 Oct 2019 on HotelsGreat location, and perfect hotel. Good service and highly recommended.
Comment from Hotel Management
5 Dec 2019 by Digital Marketing-Serena, Hotel Management
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
by A verified traveler
Posted 7 Oct 2019
Beautiful property, excellent restaurants. Highly recommended.
Comment from Hotel Management
5 Dec 2019 by Digital Marketing Team, Hotel Management
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
by A verified traveler
Posted 15 Jul 2019
New and clean. The staff are very pleasant and helpful
Comment from Hotel Management
5 Dec 2019 by Digital Marketing Team, Hotel Management
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
by A verified traveler
Posted 28 Jun 2019 on Hotels
Comment from Hotel Management
5 Dec 2019 by Digital Marketing Team, Hotel Management
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
by A verified traveler
Posted 22 Jun 2019
Comment from Hotel Management
5 Dec 2019 by Digital Marketing Team, Hotel Management
Dear valued guest, a very warm welcome to you from everyone at Grand Hyatt Xi’an. We hope you enjoy your stay and leave with fond memories of this unforgettable destination.
