Ratings based on 16 Verified Reviews
4.8 Room cleanliness
4.1 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Items to be rectified
Posted 2 Sep 2023 on HotelsHotel safe was not working when I checked in. This should be have been checked before a hotel guest checks in. Spent an hour waiting for this to be resolved.
There should be a shuttle bus to the Wuxi Train Station.
by A verified traveler
Posted 14 Aug 2023
by A verified traveler
Posted 13 Sep 2019
It was a nice property, close to the main tourist attractions. Getting taxis sometimes weren’t that convenient as they don’t drive inside unless the taxi was dropping someone off. It’s very clean and well maintained building. I booked a room for 3 people but they kept only providing 2 sets of towels, so there were a lot of phone calls for additional towels.
Comment from Hotel Management
16 Sep 2019 by Marilyn, Hotel Management
Thank you for your review of your past stay at Wuxi Marriott Hotel Lihu Lake. I'm very sorry that had some disappointing experience with us and I have addressed these issues with our staff. Your feedback will help us improve. Thank you once again for your comments. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again.
by A verified traveler
Posted 22 Aug 2019
Comment from Hotel Management
23 Aug 2019 by Marilyn, Hotel Management
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!
by A verified traveler
Posted 20 Aug 2019 on Hotels
Comment from Hotel Management
21 Aug 2019 by Marilyn, Hotel Management
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!
by A verified traveler
Thank You
Posted 13 Jun 2019 on HotelsThank you to the excellent, uber-friendly staff.
Comment from Hotel Management
19 Jun 2019 by Marilyn, Hotel Management
Thank you for your comments about Wuxi Marriott Hotel Lihu Lake, and I hope you will stay with us again soon to experience smart luxury at its finest!
by A verified traveler from Suzhou
Posted 21 May 2019 on Orbitz
The property is beautiful! Conveniently located close to Yuantouzhu (go to Fairy Island!). And only about 5 miles from the city center. The rooms are awesome, with great decoration and comforts! The staff when we arrived at the hotel was super helpful and all fluent in English. The second day, however, only one staff member spoke English and it was limited. The Golden Keys concierge made no attempt to understand my request to store our luggage for the day, even when I used a translation app. Finally when we came to collect our luggage, he didn’t even understand his own notes on the luggage ticket and had to search for a missing item for several minutes. I would stay again as it is extremely comfortable and beautiful, but I expect more from a global brand in terms of service. Even if you don’t speak English, there should be more effort to gain understanding of the guests’ needs
Comment from Hotel Management
19 Jun 2019 by Marilyn, Hotel Management
We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work for yourself.
by A verified traveler
Stylish hotel, friendly staff
Posted 1 Apr 2019 on HotelsNew and stylish hotel with a little bit Chinese elements in the decoration. Room is sizable, big enough for 3 of us with a kid. All staff including front desk, concierge, room service, and the gym center are very friendly and helpful. We arrived quite late in the evening, thanks for the Chinese restaurant still accept our late arrival and last ordering. They serves very nice Chinese food and the breakfast buffet is also not bad. Swimming pool is unexpectedly big with a hot jacuzzi spa inside. There is a robot providing water or other essentials delivery service. Kids just love it! The location of the hotel is great! Quietly located beside the Tai Lake and very convenient to the sightseeing spots nearby. Just one thing wanna mentions is that there was some unpleasant smell in our toilet room. I think the hotel needs to do something on its ventilation. Overall, we enjoy our stay very much.
Comment from Hotel Management
12 Apr 2019 by Tracy, Hotel Management
Dear Marian,
Thank you for your recent stay at Wuxi Marriott Hotel Lihu Lake. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Sincerely,
Tracy Wu
Sales Manager
Wuxi Marriott Hotel Lihu Lake
tracy.wu2@marriott.com
17768335520
by A verified traveler
Posted 9 Dec 2018
very nice hotel. treated differently due to booking through expedia. I was actually asked into the executive lounge by the staff and than asked to leave because I booked through Expedia. I don't know what to say except that the staff was inexperienced and it's a new hotel.
Comment from Hotel Management
12 Dec 2018 by Tracy Wu, Hotel Management
Dear Thomas,
Thank you for your review of your past stay at Wuxi Marriott Hotel Lihu Lake. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Your feedback will help us improve. Thank you once again for your comments. Thank you again for your feedback, and I do hope the next time you return to Wuxi you consider staying with us again.
Best regards,
Tracy