Ratings based on 1,087 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Loved the fact that you could enjoy the beach and/or pool earlier than check in time and you could do the same after check out!
Comment from Hotel Management
5 Jun 2024 by Trinity, Hotel Management
Thank you for your review! We are so glad to hear that your stay with us was enjoyable! We work very hard to ensure guest satisfaction and it is always nice to hear that our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort! We hope to see you again in the future!
by A verified traveler
Posted 2 Jun 2024
Great view and great access to the beach.
Air didn't work correctly. Several outlets didn't work, water damage. TV in the room didn't work. Water smelled bad in shower and sink.
Comment from Hotel Management
5 Jun 2024 by Trinity, Hotel Management
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.
by A verified traveler
Posted 2 Jun 2024
The property is in need of a serious deep clean and updates. The restaurant food was absolutely appalling. There was minimal hot water and towels. There was quite a snafoo with miscommunication regarding parking. One of the front desk attendants gave us the wrong information regarding guest passes which led to a very awkward situation. Only after some serious complaints did the manager Ms Trinity try to make the situation right which we were appreciative of. The access to parking and beach were really great- so that would be the only positives.
Comment from Hotel Management
2 Jun 2024 by TRINITY, Hotel Management
Good Afternoon,Thank you for choosing to stay with Shell Island. We appreciate you feedback. We apologize for any inconvenience or issues you experience while staying with us .It does help us give better ways to improve. We do hope that we will see you again in the future. Have a wonderful day.
by A verified traveler
Posted 1 Jun 2024
Beautiful hotel and beach. It was not crowded, and my wife likes to hunt for shells!
Comment from Hotel Management
2 Jun 2024 by TRINITY, Hotel Management
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
by A verified traveler from Bahama
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Trinity, Hotel Management
Thank you for your review! We are so glad to hear that your stay with us was enjoyable! We work very hard to ensure guest satisfaction and it is always nice to hear that our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort! We hope to see you again in the future!
by A verified traveler
Posted 28 May 2024
Shower nozzle put out limited water.
Should have provided more towels in bathroom.
Small kitchen was great, view of beach was awesome.
Comment from Hotel Management
28 May 2024 by sw, Hotel Management
Janice, appreciate your feedback. Hopefully, maintenance was notified and attempted to resolve the issue. As far as towels, upon request, we could have provided additional supply for you. Thanks for stating with us.
by A verified traveler from Raleigh
Posted 27 May 2024
Todo muy chulo ,me encantó todo y para ir en familia. Gozamos mucho.
Comment from Hotel Management
28 May 2024 by Front Desk Agent, Hotel Management
Thank you Yanaira
by A verified traveler
Posted 27 May 2024
Very enjoyable place to stay. Staff was very friendly and helpful. Would highly reccomend.
Comment from Hotel Management
27 May 2024 by Trinity, Hotel Management
Thank you for your review! We are so glad to hear that your stay with us was enjoyable! We work very hard to ensure guest satisfaction and it is always nice to hear that our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort! We hope to see you again in the future!
by A verified traveler from Upper Darby
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by sw, Hotel Management
Darren, Thanks for your review. Hope to see you back soon.
by A verified traveler
Posted 26 May 2024
Clean and beautiful and not a lot of people hang around that didn’t stay there
Comment from Hotel Management
26 May 2024 by TRINITY, Hotel Management
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
