Ratings based on 301 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
When we booked via Expedia we booked a Lakeside Cabin. When we arrived we were charged the same rate but only got a small hotel room.
The beds were shocking and it will be our first and last stay at this property. Check In instructions and room location were non existent till I asked.
Comment from Hotel Management
9 May 2024 by Cherry, Hotel Management
Hi GeorgeSorry to hear you have an unhappy stay here. We cheched your original booking which is a Q/S standard room not a cabins, you might made mistake when you click to select the room type. Sorry about that since the room is the cheaper rate thank cabins.Thanks for your understanding.
by A verified traveler
Posted 24 Apr 2024
Good
Comment from Hotel Management
25 Apr 2024 by Maria, Hotel Management
Hi Matthew, thank you for your review
by A verified traveler
Posted 28 Mar 2024
Very nice location for seeing sunset and enjoying the peaceful surroundings.
Comment from Hotel Management
31 Mar 2024 by cherry, Hotel Management
Thank you so much for your lovely feedback, looking forward to seeing you next time
by A verified traveler
Posted 4 Mar 2024
On first entry the cabin smelt of urine .
Front stairs of cabins need replacing.
Cockroaches on entry then more on re entry after being out for the evening, yuck.
Sticky floor.
Comment from Hotel Management
4 Mar 2024 by Admin, Hotel Management
Hi Sandra, thank you for your review, we have currently just had new manager start with us as we are working on renovating & fixing both motels up, as you could imagine this wont be cheap, As for the insects you are opposite the lake and this is common, however we have had pest control here 2 times in the past 2 months
by A verified traveler
Posted 3 Mar 2024
Property is very run down and needs to be cleaned alot better.
Comment from Hotel Management
3 Mar 2024 by Admin, Hotel Management
Hi Daniela, thank you for your review, we are currently with new management, who have big plans for both motels
by A verified traveler
Posted 18 Feb 2024 on Wotif
Either the property needs a substantial makeover, or owners should consider updating photos on website to match. Cabin had not been cleaned adequately prior to arrival. TV in room does not allow you to plug in hdmi and only has a couple of free to air channels available with poor reception. Dishes require to be washed in bathroom sink. For over $200 per night I would expect not to have the clothes line in the bathroom fall off when I try to hang my towel up.
Comment from Hotel Management
18 Feb 2024 by Cherry, Hotel Management
HI Lukesorry to hear your unhappy stay here, currently we are under new management, hope seeing you again with better conditions and services.
by A verified traveler
Posted 18 Feb 2024 on Hotels
My family and I stayed in the family cabin. The kids bunk bed sheets weren’t changed from previous people, there was holes In the walls from door handles and broken tiles in the bathroom. The benches weren’t wiped down and roaches in the bathroom. Broken fly screens which resulted to the cabin being full of flies. Definitely wasn’t a pleasant stay and not worth $670 for 3 nights will not be coming back.
Comment from Hotel Management
18 Feb 2024 by cherry, Hotel Management
Hi Serinasorry to hear your unhappy experience here. We are going change to new management, definitely your feedback is valuable they will investigate and improve soon. hope to see you again with better service and good conditions.
by A verified traveler
Posted 17 Feb 2024 on Wotif
Great for a one night stay.
Your staff were extremely pleasant.
Comment from Hotel Management
17 Feb 2024 by Admin, Hotel Management
Good Morning Madi, thank you for your review
by A verified traveler
Posted 8 Feb 2024 on Wotif
Every single toiletry in my cabin was empty. Shampoo, conditioner, body wash, hand soap and dish soap. Found it ironic they had items to wash your dishes but no sink to wash up in. The basin the the bathroom didn’t drain so any sort of rinsing of plates had to be done in the shower. Plates and bowls were dusty and not cleaned in a long time. A previous guests pyjamas were still under the bunk beds. There was an inch of DIRT not dust actual dirt under the lounge and beds. No extra bin liners available. Extra sheets in cupboard but no extra pillows or blankets. The cleaners simply do not care by the looks of it and the owner/managers obviously do not do check overs. Such a shame because the location of this accommodation is as so good.
Comment from Hotel Management
8 Feb 2024 by Admin, Hotel Management
Hi Erin, sorry that you have experience this here, we will speak with the cleaning team to make sure this doesnt happen again
by A verified traveler
Posted 7 Feb 2024 on Wotif
Beautiful location. Clean & tidy rooms. Friendly staff
Comment from Hotel Management
7 Feb 2024 by Jenny, Hotel Management
Good afternoon Kristal,Thank you for your positive review. We look forward to welcoming you back again in the near future.Regards, Jenny
