Ratings based on 994 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Friendly Staff
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Bertram,We appreciate your kind feedback regarding our friendly staff. It is our goal to provide excellent customer service to all our guests. Your comments will be shared with the team to continue delivering exceptional experiences. Thank you for staying with us.
by A verified traveler
Posted 25 Apr 2024
Very loud, hotel staff hard to find, breakfast area was a disaster.
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Jennifer,We appreciate your feedback and regret to hear about your experience. Please know we value all guest comments for potential improvements. Any concerns about noise, staff availability, and breakfast will be shared with the relevant departments to ensure better service. Thank you for bringing this to our attention.
by A verified traveler
Posted 11 Apr 2024
They put food out for us to eat in the morning it tasted like it was a hundred years old the waffles were definitely spoiled everything tasted like it was out of date it was the worst experience I think I've ever had eating breakfast my dad was sick all the way home
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Eric, We appreciate you sharing your feedback with us regarding your recent breakfast experience. We take all guest comments seriously and will review this with our team for further improvement. Your input helps us to enhance our services for future guests.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Manager, Hotel Management
Hello JoAnne,We're thrilled to hear you had an exceptional stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Manager, Hotel Management
Hello Carla, We appreciate you choosing our hotel for your stay. If there were any specific aspects you felt could be improved, please don't hesitate to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 25 Feb 2024
Walked into the room and it smelt heavy of pee and the beds looked to have been used.
Comment from Hotel Management
28 Feb 2024 by Manager, Hotel Management
Hello Emily, We are disheartened to hear about your recent experience. Your feedback is important, and we encourage guests to reach out directly to address any concerns they may have encountered during their stay. Thank you for sharing your review with us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 18 Feb 2024
There was mold on the wall and ceiling above the window. The shower curtain rod was falling out of the wall so the shower curtain wouldn't close (not even a little). The towel rack was also not secured completely to the wall.
Comment from Hotel Management
19 Feb 2024 by Manager, Hotel Management
Hello Shari, We value all feedback received and apologize for any inconvenience caused during your stay. Your comments have been duly noted, and we encourage guests to reach out to our management team directly to discuss any concerns. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Feb 2024
Great service and amazing staff,very professional and great ammenties. Pool was very clean with room warm. But to top it off best staff and professionalism weve had staying here in the dells and weve been to Kalahari to mount olympus and Great Wolf. Not saying theyre not great as well but this is close with privacy and quieter then some of the others definitely when it comes to sleeping and comfortable. Definitely would stay here again on next trip with the great experience me and wife and daughter had. Thank you very much for the outstanding hospitality.
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Hello C,Thank you for your positive feedback! We are delighted to hear that you enjoyed our excellent service, professional staff, and clean amenities. It's wonderful to know that you found our pool inviting and your stay peaceful. We are thrilled to have provided you with a comfortable and quiet experience, and we look forward to welcoming you back on your next trip.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by Manager, Hotel Management
Hello Curtis,Thank you for choosing our hotel for your stay! We hope you had a pleasant experience with us and enjoyed your time here. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us. We value your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Dec 2023
Check in was quick and easy. Staff was friendly.
The room had normal wear and tear/ scuff marks everywhere on the furniture. The bathroom was in need of cleaning and repair. There was hair in the shower and some of the "clean" bath towels had dark stains on them.
Overall there was lots of hot water which was nice and the temperature controls for the room worked great.
At midnight last night there was heavy thumping in the rooms above us keeping us awake. The pool area was dimly lit. The handrail to get yourself into the pool was loose, with a rusty metal pipe sticking out of the tile next to the stairs. The bathrooms in the pool area were very dimly lit and uninviting. We did not use the laundry facilities as there was a strong weed smell when we were looking for it.
The breakfast consisted entirely of carbs (waffles, bagels, and cereal) with no fruit, eggs, meat, or any other type of option available. Overall we enjoyed our experience at the Dells but were not impressed with our stay at the motel. They did offer us a room on the first floor close to the door since we had a lot of luggage. Overall I believe the price was twice as much as it should of cost based on what the motel was like upon arrival.
Comment from Hotel Management
3 Jan 2024 by Manager, Hotel Management
Hello Tekie, Thank you for taking the time to share your feedback with us. We're glad to hear that your check-in experience was efficient and that our staff provided friendly service. We take note of your comments regarding the condition of the room and bathroom, as well as the cleanliness issues you encountered. Rest assured, your feedback will be shared with our housekeeping team for improvement. We apologize for any inconvenience caused by the noise from the rooms above and the state of the pool area. We appreciate your comments about the breakfast options as well and will consider adding more variety to cater to different guest preferences. We hope you were able to enjoy some aspects of your stay and we would love to welcome you back for a more satisfying experience.
