Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Room had a musty smell.
Comment from Hotel Management
27 May 2024 by Kim, Hotel Management
Dear Perri, Thank you for your feedback-we will ensure we have our Housekeeping and Maintenance Teams take a look into the source of the odor and ensure this doesn't doesn't effect any future guests. We're sorry that you had this experience and hope you'll give us another opportunity to show you our true level of service. Safe travels, Kim MckenzieGeneral ManagerSpringHill Suites
by A verified traveler
Posted 20 May 2024
Great place and very polite staff
Comment from Hotel Management
22 May 2024 by Kim, Hotel Management
Dear Brian, We sincerely appreciate the opportunity to accommodate you on your recent stay with us. I look forward to sharing this feedback with our entire Team. Safe Travels, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport
by A verified traveler
Posted 12 May 2024
It was fine. It is close to many things.
Comment from Hotel Management
13 May 2024 by Kim, Hotel Management
Dear Kelly, Thank you so much for choosing to be our guest and we are so happy to hear that you found us so convenient to many things in the area. We wish you safe travels and hope to see you again soon. Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport Windsor Locks
by A verified traveler
Posted 10 May 2024
There were small ants on the bathroom floor
Comment from Hotel Management
10 May 2024 by Kim, Hotel Management
Dear Stephanie, Thank you for sharing your concern with us- and we are so sorry to hear that some uninvited guests shared your room. We have gotten this information to our Engineer and will ensure they are swiftly checked out! We sincerely appreciate you letting us know so that we could get this taken care of right away. Safe travels and we hope to see you again soon!Sincerely, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport
by A verified traveler
Posted 5 May 2024
Property seems a bit ran down needs update. Ice machines not working. Host extremely polite and courteous.
Comment from Hotel Management
7 May 2024 by Kim, Hotel Management
Dear Natalie, Thank you so much for sharing your experience with us. We already have our Engineer on ensuring those ice machines are in tip top shape. We appreciate you being our guest and hope to see you again should your travels bring you back this way.Kindly, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport
by A verified traveler
Posted 30 Apr 2024
Toilet running all night long. Needs service room 224
Comment from Hotel Management
30 Apr 2024 by Kim, Hotel Management
Dear Nell, Thank you for the 5 out of 5 rating. We sincerely appreciate hearing about your recent stay with us. I will be certain to pass this along to our Maintenance Team so we can get that commode running smoothly. We hope to see you again if your travels bring you back this way to Windsor Locks.Kindest Regards, Kim MckenzieGeneral ManagerSpringHill Suites Hartford Airport
by A verified traveler
Posted 27 Apr 2024
The outside looks nice and the location is nice and close to the airport but the rooms need a little TLC.
Room cleanliness on arrival was mediocre. Marks all over glass and mirrors, window was stuck and could barely open and close, bathroom handles bent and falling off, the box spring was off the wall and the bed wasn’t on it properly.
The rooms are very noisy and you can hear your neighbours any time they speak. I was on the main floor and anytime someone showered, it sounded like there was heavy rainfall in my room.
Comment from Hotel Management
28 Apr 2024 by Daphne Davis, Hotel Management
Dear Riva,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your survey has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Daphne Davis, Hotel Management
Hello Joseph, thank you for your choosing SpringHill Suites and taking the time to complete this survey.We look forward to hosting you the next time you are in the Windsor Locks area!
by A verified traveler
Posted 23 Apr 2024
Would stay here again.
Comment from Hotel Management
24 Apr 2024 by Kim , Hotel Management
Dear Lila, Thank you so much for being our guest and sharing your feedback. We look forward to another opportunity to accommodate you in the future!Kim MckenzieGeneral ManagerSpringHill Suites
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
13 May 2024 by Kim, Hotel Management
Dear Marcia, Thank you so much for the 5 out of 5 rating. We hope to see you again in your travels!Kindly, Kim MckenzieGeneral ManagerSpringHIll Suites Hartford Airport
