Ratings based on 567 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Stayed for 2 nights, had a great rate for both nights. Pleasant stay and very friendly staff from the front desk to housekeeping. I would definitely stay here again
Comment from Hotel Management
4 Jun 2024 by Angel, Hotel Management
Thank you for staying with us. We appreciate your feedback it is very important to us
by A verified traveler
Posted 3 Jun 2024
Great experience
Comment from Hotel Management
3 Jun 2024 by Robert Smith, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.
by A verified traveler
Posted 3 Jun 2024
Property had no elevator. We were not notified or even told until after I signed paperwork and they ran my card. When I realized we would have to walk up 3 flights and my daughter has health issues and was unable to do this I asked the front desk if there was a first floor. They said they didn't think so and I was told I was on the third floor on check in. After they found there wasn't I asked for a refund I was abruptly told I needed to contact Expedia.
How is a property able to operate without an elevator or at the very least not give notice to those with reservations
Comment from Hotel Management
3 Jun 2024 by Robert Smith, Hotel Management
Thank you for being our valued guest and posting your remarks online. We apologize if the elevator was temporaily down and did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.
by A verified traveler from Avondale
Posted 2 Jun 2024
We got there at 4:30 and our room wasn’t ready. We were told ten minutes but it took 40 minutes. The room smelled like mildew and the pool water was very cold and there was dirt at the bottom.
Comment from Hotel Management
3 Jun 2024 by Angel , Hotel Management
Thank you for staying with us. We are saddened to hear about the issues you experienced during your stay. We will work diligently to make the necessary adjustments to improve our property. Please revisit us again if you are in the area. Give us a chance to exceed your expectations.
by A verified traveler
Posted 31 May 2024
Everything looks good.
Comment from Hotel Management
31 May 2024 by Angel, Hotel Management
We appreciate your feedback it is very important to us
by A verified traveler
Posted 27 May 2024
Everything was fine, except the pool. The water was freezing because something was broken and they couldn't fix it. I took the hotel just for the pool and couldn't enjoy it.
Comment from Hotel Management
27 May 2024 by Angel, Hotel Management
Thank you for staying with us. We apologize for the inconvenience. We appreciate your feedback it is very important to us
by A verified traveler
Posted 25 May 2024
THE AMENITIES
Comment from Hotel Management
26 May 2024 by Angel, Hotel Management
Thank you for staying with us. We appreciate your feedback it is very important to us
by A verified traveler
Posted 23 May 2024
The staff were friendly and pleasant. The rooms were a big and comfortable but the maid did a bad job at sweeping up crumbs off the floor but other than that the room was comfortable and spacious. I utilize the gym which was clean the machines work and it was comfortable to be in there. The location is a minute from the airport and close to dining and basic shopping needs.
Comment from Hotel Management
24 May 2024 by Angel, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 23 May 2024
All is well
Comment from Hotel Management
23 May 2024 by Angel, Hotel Management
We appreciate your feedback it is very important to us
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Robert Smith, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.
