Ratings based on 114 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Setting is fabulous, outlook fantastic, food incredible. All restaurant venues quality of food was excellent.
Majority of staff were excellent, (Atama a standout).
Staff need senior management in all areas as some staff were standing around talking more than serving. (Especially at the main pool area). This is not the young kids fault but lack of investment by upper management to supply and enforce high hospitality standards
by A verified traveler
Posted 2 May 2024
Amazing spot however the hotel did not meet our standard of a 5 star hotel. Bed was uncomfortable, air conditioning didn’t work one night, there was a tray of of cigarettes in the outdoor shower, upon arrival we had to wait 1.5 hours for our room with no access to our baggage.
All staff were 5 star and their service was amazing.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Its more like a 3 star than a 5 star hotel. A lot of missing to be on a premium level - this starts with unregulary housekeeping, limited trained staff, high prices vs less performance, et cetera
by A verified traveler
Posted 5 Apr 2024
Nice resort with everything perfectly, will be back for sure.
by A verified traveler
Posted 22 Mar 2024
We won't go back.
by A verified traveler
Posted 20 Mar 2024
A beautiful place to relax and recharge. Plenty to do if you want to. We enjoyed our whole experience and would visit again. Thank you to all the staff and all that you do.
by A verified traveler
Posted 25 Feb 2024 on Lastminute
Amazing location, facilities and staff. Paradise.
by A verified traveler
Posted 20 Feb 2024 on Lastminute
by A verified traveler
Posted 15 Feb 2024
Great location, poor service quality, very commercial experience. Overall not recommended
