Ratings based on 578 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Mint
Comment from Hotel Management
17 Jun 2024 by Daydream Island Resort team, Hotel Management
Hi Jeremy John,Thank you for taking the time to write such wonderful feedback about your recent stay at Daydream Island Resort. We are so happy you had such a fantastic time during your stay with us and the staff took great care of you. We look forward to welcoming you back to the island in the future. Kind regards,Daydream Island Resort Team.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Daydream Island Resort team, Hotel Management
Hi Tim.Thank you for taking the time to write feedback about your recent stay at Daydream Island Resort. We apologise that we did not meet all your expectations on this occasion. Your feedback is important to us and will guide us to improve in the future. We hope you consider staying with us again for some beautiful weather, fun activities and fantastic experiences.Kind regards,Daydream Island Resort Team
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Daydream Island Resort team, Hotel Management
Hi Rimon, Thank you for taking the time to leave feedback about your recent stay at Daydream Island Resort.We hope you enjoyed your stay in the beautiful Whitsundays and took time to enjoy a sunset at Lovers Cove!We look forward to welcoming you back to the island in the future. Kind regards,Daydream Island Resort Team.
by A verified traveler
Posted 13 May 2024
More Nightmare than Dream at Daydream Island Resort
I've visited Daydream Island Resort multiple times, but my latest experience was utterly disappointing and truly felt like a nightmare. Upon my return from another island and a long day of travel, I arrived at the resort at 6pm, only to be met with the coldest welcome. No greetings, just a very unfriendly shift manager who informed me that there was no reservation under my name. Despite showing him my booking confirmation and proof of payment, he remained unhelpful, claiming he couldn't verify my reservation because their system was down and he wasn't receiving any emails.
I even resent my confirmation email at his request, only to be told yet again that he didn’t receive anything. Standing there in the evening, without a room and with no immediate solution offered, was incredibly frustrating and unacceptable for any guest, let alone a returning one. This is no way to treat visitors, and it certainly tarnished the island's reputation for me. I hope this feedback prompts some much-needed changes in their customer service.
Comment from Hotel Management
15 May 2024 by Daydream Island Resort team, Hotel Management
Hi Anastasiya,Thank you for taking the time to write feedback about your recent stay at Daydream Island Resort.We apologise that we did not meet your expectations - your feedback is greatly appreciated and will guide us to improve in the future.Kind regardsDaydream Island Resort Team
by A verified traveler
Posted 9 May 2024
Overall property and service was excellent, great initiative to offer a $10 credit per day if you don’t require your room made up/cleaned daily.
Particular mention to Daydream’s maintenance manager Kara who went above and beyond to help us and make us welcome when some tree trimming work impeded some paths.
She was wonderful!
Would definitely return to this resort.
Comment from Hotel Management
10 May 2024 by Daydream Island Resort team, Hotel Management
Hi Troy,Thank you for taking the time to write such kind feedback about your recent stay at Daydream Island Resort.We are so pleased you enjoyed your stay and had such a positive experience with our staff!We look forward to welcoming you back to the island in the near future. Kind regards,Daydream Island Resort Team
by A verified traveler
Posted 3 May 2024
Most staff were lovely, others acted as if you were an inconvenience , all the staff that shared their knowledge regarding the living reef were fantastic as was the entertainment staff. The girl manning the snorkeling desk at lovers cove was also very friendly and helpful on 02/05/2024.
The girl making coffees was snappy and unfriendly on the 2nd and 3rd May. In addition, the young man on reception checking us out didnt’t smile or ask us if we enjoyed our stay. He left us with an awful last impression.
We had paint peeling of our bath and the plug hole was blocked with peeled paint when we arrived. Also the curtains in our room were ripped. We made a complaint about the bath, however nothing was done.
Comment from Hotel Management
7 May 2024 by Daydream Island Resort team, Hotel Management
Hi Bronwynn,Thank you for taking the time to write feedback about your recent stay at Daydream Island Resort.We hope you enjoyed your time in the beautiful Whitsundays!We apologise that on this occasion, we did not meet all your expectations. Your feedback is important to us and will guide us to improve in the future. We hope you consider staying with us again, allowing us another chance to offer a fantastic experience. Kind regards,Daydream Island Resort Team
by A verified traveler
Posted 3 May 2024
beautiful island with heaps of wildlife, family friendly
Comment from Hotel Management
3 May 2024 by Daydream Island Resort team, Hotel Management
Hi Kiki,Thank you for taking time to write feedback about your recent stay with us at Daydream Island Resort. We are so pleased you enjoyed your stay and were able to experience some of our incredible wildlife!We do look forward to welcoming you back to the island in the future.Kind regards,Daydream Island Resort Team.
by A verified traveler
Posted 28 Apr 2024
The choices by the star rating are difficult to give a fair review, stayed Fri&Sat night , Fri we had “Fresh Local catch of the day” that was anything but, they removed from the bill Thank you, Sat we had “Slow cooked Rib at infinity and Oysters that was fantastic, great meal, the staff were all pleasant and helpful, we had a trip to the Spa that was fantastic, the bad part came to our Room , we booked a Superior King Sea View so we could have the doors open and enjoy fresh sea air and views , we were so looking forward to that , sadly the Resort SUPPORT SMOKING IN THE ROOMS , we complained 4 times over 2 days re the guests below our Room as they continually SMOKED CAMEL FAGS - MORNING , Day & NIGHT , even though we complained, nothing changed they continued to smoke at will when they felt like it even though we asked them to stop and requested the management to assist who said they would ????, there was no change , so we felt like we couldn’t open our door ever as the would fill our room Absolutely disgusting , sadly the Resort should have more control and not support smoking in the Rooms , this pretty much destroyed the weekend away is a lovely place , there was no follow up from any management even though we supplied photos and room numbers , so I guess it’s just too bad it’s your problem, not the selfish, non thinking a hole who defies thinking of others , as a non smoker you have no rights ….. be careful booking this Resort ,as we saw guests smoking on the pool edges
Comment from Hotel Management
3 May 2024 by Daydream Island Resort team, Hotel Management
Hi Craig,Thank you for taking the time to write feedback about your recent stay at Daydream Island Resort.We are so pleased to hear you enjoyed our restaurant Infinity We apologise that on this occasion, we did not meet all your expectations. Your feedback is important to us and will guide us to improve in the future.Kind regards,Daydream Island Resort Team
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
3 May 2024 by Daydream Island Resort team, Hotel Management
Hi Wendy,Thank you for taking the time to write feedback about your recent stay with us at Daydream Island Resort.We are so pleased you enjoyed your stay!We look forward to welcoming you back to the island in the future. Kind regards,Daydream Island Resort Team.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Daydream Island Resort team., Hotel Management
Hi Sigrid,Thank you for taking the time to write feedback about your recent stay with us at Daydream Island Resort. We are so pleased you enjoyed your stay!We look forward to welcoming you back to the island in the future.Kind regards,Daydream Island Resort Team
