Ratings based on 992 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kanata
Posted 19 Apr 2024
Not what we expected in a good way
Comment from Hotel Management
23 Apr 2024 by Sandra, Hotel Management
Good Morning,Thank you for your feedback and time,
by A verified traveler
Posted 16 Apr 2024
The fire alarm was an unpleasant addition to my stay. Otherwise it was an acceptable, budget priced room. I would stay again.
Comment from Hotel Management
18 Apr 2024 by Sandra Front Office Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.
by A verified traveler
Posted 14 Apr 2024
Very nice place to stay for the money. Unfortunately, we really were looking forward to using the indoor pool, but it was under renovation.
Didn't like the fact that it should of stated that prior to booking... very misleading. My niece was very upset and we probably would of stayed elsewhere just to get a indoor pool.
Comment from Hotel Management
18 Apr 2024 by Sandra Front Office Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.
by A verified traveler
Posted 8 Apr 2024
Loud near highway, tv only had 5 stations. In the morning the desk lady never said hello or asked how my night was, no social skills. Gentlemen who checked me in Friday was so kind and friendly.
Comment from Hotel Management
18 Apr 2024 by Sandra Front Office Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.
by A verified traveler
Posted 7 Apr 2024
Perfect for those who need to attend an event at Mills work!
Comment from Hotel Management
8 Apr 2024 by Sandra Front Office Manager, Hotel Management
Good morning, Thank you for your taking the time to fill out our survey.
by A verified traveler
Posted 31 Mar 2024
The property was clean and quiet.
Comment from Hotel Management
31 Mar 2024 by Sandra, Hotel Management
Happy EasterThank you for taking your time out to take our survey. Hope to see you again !
by A verified traveler
Posted 26 Mar 2024
Overall the stay was good. My biggest issue with the property was the rear/pool entrance that the check in staff suggested we use. At first it was hard to find. The door is in a hidden alcove on a raised brick patio. The big issue was that the outside light was burned out so it was very dark getting to the door at night. I did not mention it to the staff on our first night there, but did on our second night. However, the light was still out on our third night there. To me it was a safety issue and I would not have felt comfortable using that entrance had I been alone.
Comment from Hotel Management
26 Mar 2024 by Sandra Front Office Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to fill out our online survey. Guest feedback assists us in evaluating our performance and allows us to take corrective action when necessary. All comments and or suggestions will be shared with all department Managers. Thank You,Westford Regency Management team.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Sandra Front Office Manager, Hotel Management
Good Morning,Thank you for taking the time to fill out our survey.Hope you have a great day.
by A verified traveler from Plymouth
Posted 18 Mar 2024
Was a good hotel, would stay again.
I don’t understand why hotels don’t have “hooks” in the bathrooms to hang towels.
We had 3 people in this room. There was 1 hook on the back of the bathroom door.
Where are we supposed to hang our towels to dry and reuse.
I’m fine with not getting housekeeping each day, or new towels each day, BUT at least give us hooks to hang our towels.
Not even a hook to hang the hand towel next to the sink.
So, we’re hanging our towels over our suitcases, on the back of the chair so they can dry!!!!
Also, they use regular metal keys, no swipe type-coded locks.
So, when we parked in the back of the hotel near our car, that door is not locked and didn’t feel safe, because they use regular metal type key in a key hole lock for the rooms.
There was a push, number code type box, but we were told at the front desk that they don’t use it and the door is unlocked.
This did not feel safe.
Comment from Hotel Management
19 Mar 2024 by Sandra, Hotel Management
Good Morning,Thank you for taking your time to provide your feedback. I will forward all suggestions and comments to the General Manager. and staff.
by A verified traveler
Posted 17 Mar 2024
Beautiful place espevially from the outside and the lobby. Great breakfast although not included with the hotel. This is not clear on the website. Check in and check out was fast and easy. Batgroom was ckean and huge. Beds were comfortable. Just two negatives...The hotel is dated and rooms had really dirty old carpet. We enjoyed our short stay
Comment from Hotel Management
19 Mar 2024 by Sandra, Hotel Management
Good Morning,Thank you for your time and feedback.
