Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Great service with Steve, Tymothie and Reilly at Sunset Grill!
by A verified traveler
Posted 17 Jun 2024
Nice and clean
by A verified traveler
Posted 14 Jun 2024
Great spa
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 26 May 2024
Not worth the money.
Comment from Hotel Management
2 Jun 2024 by Management, Hotel Management
I'm sorry to hear you did not have a good experience. Feel free to contact us directly to discuss further.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
2 Jun 2024 by Management, Hotel Management
Thank you for the four out of five!
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
2 Jun 2024 by Management, Hotel Management
Thank you for the five out of five!
by A verified traveler
Posted 2 May 2024
This was my second time visiting here.
First time was year before. That time was great, hence me wanting to come for back for my Birthday. Big Mistake!! 1st. It was a little noisy because it was winter break, so their were quite a few kids around. My cousin, and I got in a little late, so we both were tired. She fell asleep quick. Not long after that I fell asleep. Then I could hear the heater/ac unit making a loud motor noise. It kept me up most of the night. The next morning, also the toilet stopped flushing. My cousin is Ms. Fix it, so she jiggled the handle, or something and fixed it. I mention it to the front desk. Their attitude was not what I was expecting. First she said, why didn't you call about it last night? I said no, because having someone come that night would have woken up my cousin in the next bed. Then she said well because you booked through Expedia so you already got a discount. Then she said all I can do for you is give you a voucher for a beverage, or something for that same equivalent. I was offended, and I
said I wasn't looking for a free beverage. Can I get the heating fixed. She said, yes I'll have someone come. Now the maintenance person was extremely professional, and polite.He said that the unit is only a few months old, and It's supposed make noise Periodically. If Your Hotel are going to have rooms that can be booked through Expedia, then the treatment of People should be the same, as if they booked it straight to the hotel.I DON'T RECOMMEN!
Comment from Hotel Management
2 Jun 2024 by Management, Hotel Management
I am so sorry you did not enjoy your stay. That is not our standard of procedures or customer service or how we like to operate. Please feel free to call us directly to discuss further.
by A verified traveler
Posted 27 Apr 2024
Poorly managed, unprofessional staff, bad food
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
I'm sorry to hear that, feel free to contact us to discuss further.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Thank you for the five out of five!
