Ratings based on 611 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Most economical. Room was clean except the couch (sticky spot) and excellent for me. Managers were very responsive. Hallway smelled bad and not just old cigarette smoke either.
Comment from Hotel Management
17 May 2024 by Hotel Management, Hotel Management
Dear THOMAS, Thank you for your feedback. We are glad you found your room clean and our managers responsive. We apologize for the cleanliness issues and the unpleasant smell in the hallway. We will address these issues promptly to improve our facilities. Your comments are important to us and help us enhance the guest experience. We hope to welcome you back for an even better stay.Sincerely,Hotel Management
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 6 May 2024
Floors were disgusting. There was dirt all along the tub. Cockroaches and doid on floor in kitchen
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Dear Kelly, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and for not being able to enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
Property have cockroach
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Nixalis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and could not enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
full of cockroaches, stay away
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear rabi, Thank you for writing a review of our hotel. We apologize for the discomfort and frustrations caused by the cleanliness issues you mentioned and will work with our housekeeping and pest control team to improve it. Considering this a rare incident, please revisit us and allow us to serve you with better memories again! Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
This place was disgusting there were glue traps in the hallways as well as cockroaches we checked in the middle of the night !!
Comment from Hotel Management
14 Apr 2024 by Hotel Management, Hotel Management
Dear Nikki, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience at the location you like. Sincerely,Hotel Management
by A verified traveler
Posted 12 Apr 2024
There was an infestation of roaches and it took hrs for me to get transferred and into a new hotel which ruined my trip
Comment from Hotel Management
13 Apr 2024 by Hotel Management, Hotel Management
Dear Anthony, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management
by A verified traveler
Posted 12 Apr 2024
My daughter found a dead roach, stuck in goop in the kitchen drawers, as well as multiple live roaches everywhere in the room. All of the dresser drawers are broken. There were no amenities available at the hotel claimed would be not even the coffee pot. The breakfast included was oatmeal and coffee, absolutely worst hotel experience ever even the mattresses were overly stained
Comment from Hotel Management
13 Apr 2024 by Hotel Management, Hotel Management
Dear Keosha, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during your next visit to the area.Sincerely,Hotel Management
by A verified traveler
Posted 10 Apr 2024
It’s good for what you pay.
Comment from Hotel Management
11 Apr 2024 by Hotel Management , Hotel Management
Dear Scott, Thank you for choosing us and sharing your feedback. We are delighted to hear that you found Extended Stay America to be a good value for your money! Our goal is to provide affordable accommodations without compromising on quality. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management
