Ratings based on 585 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2022 on Hotels
It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Comment from Hotel Management
7 Oct 2022 by Manager, Hotel Management
Hello melanie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 15 May 2022 on Orbitz
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Comment from Hotel Management
12 Jun 2022 by Manager, Hotel Management
Hello Roberto,
Thank you for taking the time to share. We appreciate your feedback regarding our property. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
by A verified traveler
Posted 14 May 2022
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Comment from Hotel Management
15 May 2022 by Manager, Hotel Management
Hello Denise,
Guest satisfaction is our number one objective so we really appreciate the input regarding our furniture as well as our parking. Please do come see us again.
by A verified traveler
Posted 3 Apr 2022
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Comment from Hotel Management
4 Apr 2022 by Manager, Hotel Management
Hello Chris,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
by A verified traveler
Posted 31 Jan 2022
Comment from Hotel Management
2 Feb 2022 by Manager, Hotel Management
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,
by A verified traveler
Posted 21 Nov 2021
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Comment from Hotel Management
23 Nov 2021 by Manager, Hotel Management
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
by A verified traveler
Posted 17 Nov 2021 on Orbitz
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Comment from Hotel Management
18 Nov 2021 by Manager, Hotel Management
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
by A verified traveler
Posted 15 Nov 2021
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Comment from Hotel Management
17 Nov 2021 by Manager, Hotel Management
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
by A verified traveler
Posted 15 Nov 2021
convient location to big E grounds walking distance
good price
India indian motief
Comment from Hotel Management
17 Nov 2021 by Manager, Hotel Management
We appreciate the time you've taken to share your review with us. I'm glad that most aspects of your stay lived up to your expectations.
by A verified traveler
Posted 14 Nov 2021
Comment from Hotel Management
13 Feb 2022 by Manager, Hotel Management
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,
