Ratings based on 989 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Oniel Rediresponse Specialist , Hotel Management
Thank you Teresa, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 12 Apr 2024
This inn isn't fancy, but it met all my expectations for cleanliness and comfort.
Comment from Hotel Management
13 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Chuck, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Very busy parking lots all through the night. They don’t provide enough towels. I would think 2 towels per person would be acceptable.
Comment from Hotel Management
12 Apr 2024 by Lis D., Hotel Management
Thank you for taking the time to offer us your feedback on your recent stay. Housekeeping places towels in the room based on 2 people or if the reservation states there will be extra people in the room. We appreciate your business and we look forward to seeing you again! Thank You!
by A verified traveler
Posted 11 Apr 2024
Average accommodation for a reasonable price. The 24 hour check was very helpful. Rooms were old but clean. Heat was working. The donut shop across the highway was a throwback, must stop there for a donut and a coffee.
Comment from Hotel Management
12 Apr 2024 by Lis D., Hotel Management
Thank you for sharing your feedback on your recent stay. We are thrilled that you scored us a 5 out of 5! I will pass this on to the rest of our staff! We value you as our customer and appreciate your business. We look forward to seeing you in the near future! Thak You!
by A verified traveler
Posted 6 Apr 2024
Our bathroom had a shower but not a working shower, no handle for the shower to turn on. Decided to obviously take a bath but the drain stopper not working as well. We spoke to a front desk employee and was told maintenance will be by and never came. During checkout we mentioned that no one ever showed up and that someone should check it out before another guest comes and front desk employee told us “ go complain on Expedia” !?? Rude!!
Comment from Hotel Management
7 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Lindsay,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found the shower to be inoperable as well as the drain stopper and the other mentioned concerns that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be shared with the management team so they can investigate and address your concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 6 Apr 2024
Clean. Comfy bed. Walls are thin and you can hear everything that goes on outside. Lucky for me it didn't bother me too much
Comment from Hotel Management
6 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST SPRINGFIELD. I'm so glad we earned your 4/5 score. At Red Roof, it's good to know that you had a comfy bed and a clean stay with us. However, as it relates to your comment of the thin walls, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Kerry,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Apr 2024
Room was not clean at all
Comment from Hotel Management
3 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Willie. The team at the Red Roof Inn PLUS+ West Springfield appreciated your 3/5 score. However, you made mention of the unclean room. Please accept our apologies for this.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Donna,The staff at the Red Roof Inn PLUS+ West Springfield and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Mar 2024
.
Comment from Hotel Management
29 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sandri,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
