Ratings based on 983 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Customer services
Comment from Hotel Management
10 May 2024 by Andrew, Hotel Management
Thank you for feedback. Our team greatly appreciates a perfect score of 5 out 5. We are grateful for your business, and look forward to welcoming you back in the not-too-distant future.
by A verified traveler from Plymouth
Posted 28 Apr 2024
I was told the property was undergoing renovation. It looked fine in the lobby and corridor to my room. The room was all I needed. The office chair sank under my weight -- worn seal -- but I used another chair at the desk.
Comment from Hotel Management
28 Apr 2024 by Hotel Management, Hotel Management
Thank you for sharing your experience with us. We're glad to hear that the lobby and corridor renovations met your expectations and that your room suited your needs. We apologize for any inconvenience caused by the worn office chair; your feedback helps us identify areas for improvement. We'll address the issue promptly to ensure a comfortable stay for all our guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 15 Apr 2024
We booked there because they had a restaurant for dinner and free breakfast. They do not have a restaurant.
Comment from Hotel Management
15 Apr 2024 by Andrew, Hotel Management
Thank you for sharing your experience with us. we sincerely apologize for any misunderstanding concerning the availability of the restaurant which is under renovation. We have tried to communicate the renovation activity through our website, but we regret any shortcomings on our part. Breakfast is included depending on the package that is booked, but again we are sorry that it was not made clear. We look forward to the reopening of our restaurant soon.
by A verified traveler from Bayonne
Posted 12 Apr 2024
Quality it’s just the fact!
Comment from Hotel Management
15 Apr 2024 by Andrew, Hotel Management
Thank you so much for giving us a perfect score. Our team will be delighted to receive this feedback. We greatly appreciate your business and look forward to welcoming you back on a future visit to our area.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Andrew, Hotel Management
Thank you making us your hotel choice in West Palm Beach. We greatly appreciate your time with us and look forward to welcoming you back on a future visit.
by A verified traveler
Posted 6 Apr 2024
Thank you
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
We are thrilled to hear that your experience exceeded your expectations. Our team strives to provide exceptional service and ensure that every aspect of your stay is enjoyable and memorable. Your feedback is truly valued and motivates us to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay in the future!
by A verified traveler
Posted 5 Apr 2024
Good
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
We are thrilled to hear that your experience exceeded your expectations. Our team strives to provide exceptional service and ensure that every aspect of your stay is enjoyable and memorable. Your feedback is truly valued and motivates us to continue delivering outstanding hospitality. We look forward to welcoming you back for another exceptional stay in the future!
by A verified traveler
Posted 31 Mar 2024
Brutal music playing until 11PM. Not fun with a 5am flight
Comment from Hotel Management
31 Mar 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us following your recent stay. We apologize for the disturbance caused by the music until 11 PM. We understand the importance of a peaceful environment and will address this matter with our team to prevent such incidents in the future. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable experience should your travels bring you back to the area.
by A verified traveler
Posted 25 Mar 2024
I didn't like anything about it. It wasn't that clean, it was difficult to understand the person at the front desk, the restaurant was not operating, and they charge $100 up front, and we had no intentions of using anything that the fee was for,
Comment from Hotel Management
31 Mar 2024 by Hotel Management, Hotel Management
We are truly sorry to hear that your recent stay did not meet your expectations. We apologize for any cleanliness issues, communication difficulties, and inconvenience caused by the restaurant closure and upfront fee. We are deeply sorry for all the inconveniences caused by our ongoing renovations and hope to welcome you back for a significantly improved stay in the near future.
