Ratings based on 840 Verified Reviews

4.2 out of 5
100% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 23 May 2024
This is the second time I’ve stayed at this property and it’s super tidy and clean. The only awkward situation was the parking - we had someone take our park and because we were in a larger vehicle it made it a little difficult. We were just assigned another parking spot but it was harder to park there than our original assigned parking spot. The staff were super lovely though and our room was a good size.
Comment from Hotel Management
27 May 2024 by Yetkin K, Hotel Management
Dear Lara,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Senior Guest Service AgentYetkin Kaya
5 out of 5
by A verified traveler

Posted 6 May 2024
Good location. Clean room. Parking was bit tight.
Comment from Hotel Management
6 May 2024 by Yetkin K, Hotel Management
Dear Kevin,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
5 out of 5
by A verified traveler

Posted 5 May 2024
very nice
Comment from Hotel Management
19 May 2024 by Yetkin K., Hotel Management
Dear Yin,It is incumbent upon us to provide assistance to you in every capacity. Allow me to express gratitude on behalf of my team for your comprehension and gracious commentary.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
4 out of 5
by A verified traveler from Dural

Posted 4 May 2024
We were on an overnight business trip. The hotel is convenient to our meetings. Reception was always busy. Did not receive any VIP benefits. Maybe the check in person was too busy dealing with multiple queries from travellers. Hotel is a bit dated, but comfortable and value for money. Breakfast was good.
Comment from Hotel Management
6 May 2024 by Yetkin K, Hotel Management
Dear Anthony,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
4 out of 5
by A verified traveler

Posted 3 May 2024
Great location, although surrounding area was messy and unclean. Central to shops and restaurants, easy access.
Comment from Hotel Management
6 May 2024 by Yetkin K, Hotel Management
Dear Joseph,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
5 out of 5
by A verified traveler from Auckland

Posted 30 Apr 2024
Comment from Hotel Management
27 May 2024 by Yetkin K, Hotel Management
Dear Rishav,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Senior Guest Service AgentYetkin Kaya
4 out of 5
by A verified traveler

Posted 25 Apr 2024
Clean room. Nice staff. The absolute worst parking garage I have ever used. Exceedingly narrow - and we had a small vehicle - parking spots. Each turn around a corner required multiple attempts of turning wheel and reversing, driving forward, turning wheel again, reversing again, and so on.
Comment from Hotel Management
29 Apr 2024 by Yetkin K, Hotel Management
Dear Daniel,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.The ground floor of our car park is well-suited for accommodating large SUVs and Utes. We highly recommend our guests to utilize this level if space permits. Additionally, for alternative parking options, we direct our guests to the secure and conveniently situated car park managed by Hope Gibbons Parking Ltd., located a mere 100 meters from our hotel. Regrettably, access to multiple entries in this car park, which is open to all patrons, is not available.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
5 out of 5
by A verified traveler

Posted 24 Apr 2024
Oaks hotel is based in a convenient location, easy walking to wharf/marina area and shopping. Only thing I could say negative is the mirrors in the bathroom are for 6 foot people.
Comment from Hotel Management
29 Apr 2024 by Yetkin K, Hotel Management
Dear Corianne,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
4 out of 5
by A verified traveler from Ngatangiia Rarotonga

Posted 22 Mar 2024
The room door rattled caused by an air vacuum change everytime a guest entered or left their room. Its centrally located but in a older part of the city
Comment from Hotel Management
3 Apr 2024 by Yetkin K., Hotel Management
Dear John,We appreciate you providing feedback on your recent stay at our hotel. Please allow us to address the concerns you've raised.Regarding the rattling noise from the room door, we understand the inconvenience this may have caused. It's important to note that our hotel prioritizes the safety and security of our guests, which is why our room doors are equipped with fire-resistant features. The slight rattling you experienced is often a result of the air pressure changes that occur when neighboring doors are opened or closed. While this is a common occurrence in buildings with fire doors, we apologize for any disturbance it may have caused during your stay.In terms of our central location within the older part of the city, we believe it offers guests a unique opportunity to immerse themselves in the historical charm and cultural richness of the area. While older buildings may present challenges such as occasional noise disturbances or structural limitations, we strive to provide comfortable accommodations that showcase the character of our surroundings.We understand that preferences vary among guests, and we appreciate your understanding as we work to balance the authenticity of our location with the comfort of our guests. Your feedback is invaluable to us, and we will use it to continue improving our facilities and services.If there is anything else we can do to enhance your experience or address any further concerns, please don't hesitate to reach out to our front desk staff. We are committed to ensuring that your stay with us is as enjoyable and comfortable as possible.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind regardsSenior Guest Service AgentYetkin Kaya
5 out of 5
by A verified traveler

Posted 20 Mar 2024
Was awesome and comfy
Comment from Hotel Management
31 Mar 2024 by Oaks Wellington, Hotel Management
Dear Vanitha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,