Ratings based on 330 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from san diego
Posted 28 May 2024
First off. I loved everyting about the hotel best in Waterloo.my place to stay when i come home to visit family great breakfast. The personal in the kitchen were amazing. So friendly and helpful. As was the house keepers had a wonderful bar attached "Ari'z great parking. Thank you BW for a memorable time
by A verified traveler
Posted 28 May 2024
Upon checking into the property we had issues with the parking lot ticket and had to take it multiple times to be validated so the gate would work. When we checked into our suite room we found that the kitchenette wasn’t stocked with the items it needed and the room hadn’t been cleaned very well, there was a soda bottle underneath the sofa couch from the previous persons stay. The bathroom shower had hair in it and the caulking around the tub was coming apart. Throughout the stay we had to continuously kill spiders to which my 9 yr old with autism is deathly scared of so we didn’t get much sleep from that alone. The breakfast was terrible because it had no flavoring and the sausage links were half cooked , how your able to half cook items that you microwave is beyond me but needless to say it can be done at this hotel I’ve seen it. There were homeless people hanging out in front of the hotel at our check in and homeless people hanging out in the skywalk area from parking ramp to hotel actually sleeping inside there ! The pool water was “supposed” to be heated but was ice cold so I didn’t get a chance to swim my daughter roughed it out because she really wanted to swim but my joints and arthritis wouldn’t allow me to do it which was a bummer. What really topped off this stay was when I went to wash my clothes in their laundry area the night before and ended up having to hand ring my clothes out because the machine broke midway not worth the 700 bucks I spent do not stay here!
by A verified traveler
Posted 20 May 2024
The outside patio area was a no smoking area. I feel the patio area was large enough that an area could be provided for those who smoke, also outside the entrance is a place to discard cigaretts but that area needs a bench or couple of chairs for those that smoke can sit.
by A verified traveler
Posted 19 May 2024
Very nice property with nice rooms.
by A verified traveler
Posted 19 May 2024
Limited spot around hotel even for temporary parking.
by A verified traveler
Posted 18 May 2024
nothing special
by A verified traveler
Posted 17 May 2024
Easy check in. Very clean and comfortable.
by A verified traveler
Posted 10 May 2024
It’s the best place too stay in Waterloo
by A verified traveler
Posted 7 May 2024
Staff, excellent customer service
by A verified traveler
Posted 18 Apr 2024
