Ratings based on 975 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from belle harbor
Posted 28 May 2024
Quiet and Clean hotel with helpful staff. Close to the train station.
Comment from Hotel Management
28 May 2024 by Ana, Hotel Management
Dear Ginger,Thank you for providing feedback. We're glad to hear you enjoyed our hotel's cleanliness, service, and location. We hope to see you again the next time you visit Washington, D.C!
by A verified traveler
Posted 25 May 2024
Excellent and attentive staff, especially the maids.
Comment from Hotel Management
26 May 2024 by Tieysha, Hotel Management
Hello Kevin,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed our excellent and attentive staff. We look forward to welcoming you back to Hyatt Regency Washington on Capitol Hill in the future.Best Wishes,
by A verified traveler
Posted 20 May 2024
Great
Comment from Hotel Management
22 May 2024 by Tania, Hotel Management
Hi Melanie,Thank you for the 5-star rating, we are glad you had an amazing stay. We look forward to welcoming you back here with us for another great stay in the future.Warm regards,Tania
by A verified traveler
Posted 20 May 2024
Excellent location. The room was okay -- nothing special and a little run-down, and the bed was soft. But the A.C. worked well. The staff was helpful. The brunch was pretty good.
Comment from Hotel Management
21 May 2024 by Gale, Hotel Management
Good evening, Peter,Thank you for such a glowing review! We look forward to seeing you again in the near future.Warm regards,
by A verified traveler from Elkhart
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Betsy, Hotel Management
Dear Barbara,Thank you for your feedback and rating. We hope that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
by A verified traveler from Miami
Posted 19 May 2024
Restaurant host was very unfriendly at hotel restaurant during breakfast. Very unprofessional and badly mannered l. We decided to leave the restaurant
Comment from Hotel Management
20 May 2024 by Laura, Hotel Management
Dear George, Thank you for rating your recent stay. We are so sorry to hear of your negative experience, and would like the opportunity to look into this further. Please reach out to us on our social or chat channels for further assistance. We hope to hear from you soon. Best regards,
by A verified traveler
Posted 18 May 2024
The staff were wonderful, esp Julius.
Comment from Hotel Management
19 May 2024 by Lindsey, Hotel Management
Dear Ann,Thank you for your rating. We are thrilled to hear the staff was friendly and courteous! We hope to have you as our guest again next time you are in the area!!Best Wishes,
by A verified traveler
Posted 17 May 2024
I enjoyed the house keeper Kathy she was very nice and helpful. I think for the cost of the stay breakfast should’ve been provided. I like the smell of the body wash and lotion. I didn’t like tht they told me I had to pay a deposit for hen I got to the counter to check in which I wasn’t prepared but other than tht the stay was ok
Comment from Hotel Management
22 May 2024 by Tania, Hotel Management
Hello G,Thank you for your feedback. We are glad that you received wonderful customer service from our housekeeping staff. We are also pleased to know that you loved the body wash and lotion provided. Your concerns our very important to us, we will be sharing them with the management team. We hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania
by A verified traveler
Posted 16 May 2024
The location was great for the events we were attending. The shop, Starbucks & restaurant in the lobby was good and the staff was very friendly. The rooms & bathroom were a good size. My only issue would be that the AC didn’t quite cool the room enough and it smelled a little dingy, but again the room and hotel were very clean.
Comment from Hotel Management
17 May 2024 by Rebecca, Hotel Management
Hello Julia,Thank you for your feedback and recent stay at Hyatt Regency Washington on Capitol Hill. It was our pleasure to welcome you. Thrilled you loved our convenient location, room accommodations, food options and our amazing team. We are sorry for the issues you experience with the AC not cooling the room. We hope to have you back. Warm regards,Rebecca
by A verified traveler from Leesburg
Posted 14 May 2024
Extremely helpful staff!
Comment from Hotel Management
14 May 2024 by Ana, Hotel Management
Dear Kelly,We appreciate your feedback. We're delighted to hear that our staff's service improved your overall experience. We hope to see you again when you next visit Washington, DC!
