Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Power went out during stay. Very unfortunate
Comment from Hotel Management
25 May 2024 by Betsy , Hotel Management
Dear Jerald,Thank you for the feedback. We regret to hear about your experience staying with us. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,
by A verified traveler
Posted 20 May 2024
We were trying to watch a "on demand" movie on a raining night, didn't realize it was going to be such a hassle. The TV says “call the front desk”, we did and they sent up a person to the room that said call the front desk “I can’t help you”. We did that again and they transferred us to tech support who transferred us back to the front desk. They transferred us back to tech support again and then transferred us again to someone else asked why are we calling them. We just said it wasn't worth the effort to deal with such incompetent people who don't know what to do, especially for a high end hotel. We would have had better service at a Marriott or red roof inn lol never again. The only nice person we interacted with was Allen at the front desk all others were like uncaring .. what is annoying more than anything is the front desk should have made all the calls for us. Got our room number explain the problem to tech support and follow up with us. Don’t worry Mr G. We will Get right on that for you. That’s how to handle something like that. Won’t be staying there again .
Comment from Hotel Management
21 May 2024 by Angela S, Hotel Management
Hello Jim,We appreciate you staying with us and for taking the time to share your feedback. We aim for our guests to have a pleasant stay, and we apologize that this did not happen for you. We are sorry about your technical issues and dissatisfaction with some staff members. Please get in touch with us on our social or chat channels if you need further assistance.We are committed to learning from this experience and making the necessary improvements. We sincerely hope to welcome you back and provide a significantly improved experience.Best regards,Angela
by A verified traveler
Posted 6 May 2024
Walkable
Comment from Hotel Management
7 May 2024 by Krista , Hotel Management
Hello Jeremy, thank you kindly for the rating of your stay with us here at the Hyatt Regency Crystal City. We are happy to hear that you enjoyed your stay, and we hope to see you again soon!Warm Regards, Krista
by A verified traveler
Posted 28 Apr 2024
It was close to everything we needed
Comment from Hotel Management
29 Apr 2024 by Krista, Hotel Management
Hi there Dorris, thank you kindly for your wonderful 5 out of 5 rating and review. We are thrilled to know that you enjoyed your stay with us and found the location of our property convenient for your needs. We hope to have the opportunity to welcome you back!Kind Regards, Krista
by A verified traveler
Posted 22 Apr 2024
The front desk was very helpful. Virginia has an excellent customer service. She was very attentive to all I need, answered all my questions and provided great advice about the property and the area. I will definitely stay there again.
Comment from Hotel Management
22 Apr 2024 by John, Hotel Management
Hello Daniel.I am so happy to see you enjoyed your stay at Hyatt Regency Crystal City. Thank you for mentioning our staff including Virginia. I hope you next stay with us will be even better.Best Regards,John
by A verified traveler
Posted 16 Apr 2024
Locale
Comment from Hotel Management
17 Apr 2024 by Laura, Hotel Management
Dear Afreen,Thank you so much for your patronage and for the 5-star rating. We are happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon.Best regards,
by A verified traveler
Posted 15 Apr 2024
Would recommend and stay again.
Comment from Hotel Management
16 Apr 2024 by Angela S., Hotel Management
Hello Afshan,Thank you for taking the time to rate your experience and share your feedback. We are thankful you chose to stay at our hotel and had a great stay. We look forward to welcoming you back soon.Best regards,Angela
by A verified traveler
Posted 15 Apr 2024
I don’t normally like staying at large hotels but I really enjoyed my stay. The staff was very professional and courteous. The hotel was very clean and updated and the rooms were comfortable and nice. The gym was also excellent! Thank you! We will be back.
Comment from Hotel Management
15 Apr 2024 by Laura, Hotel Management
Dear Ashley A, Dear Caitlin Chmura,Thank you so much for your patronage and for the 5-star rating, We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service form our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Dacia, Hotel Management
Hi Eric,Thank you for taking time to review our hotel. It is so nice to learn you enjoyed your stay. We hope to welcome you to Hyatt Regency Crystal City again.Kind regards,
by A verified traveler
Posted 9 Apr 2024
Great! Beautiful inside
Comment from Hotel Management
10 Apr 2024 by Jamison, Hotel Management
Hello Tiara, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear you enjoyed our hotel! We look forward to welcoming you back to Hyatt Regency Crystal City at Reagan National Airport!Best regards, Jamison
