Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Agradable ambiente
Comment from Hotel Management
3 Jun 2024 by Tim C., Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express Silver Spring, MD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are in process of beginning our renovations in entire hotel, and we hope to enhance your experience upon completion!We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Silver Spring, MD.
by A verified traveler
Posted 28 May 2024
Right next to a busy carwash was not something i expected. Limited parking but there is plenty of cheaper parking options nearby. Good hotel for a business traveler who may not focus much on ambience but not a great location for a family trip. The hotel and its staff were great.
Comment from Hotel Management
28 May 2024 by Carlos G Gonzalez II, Director of Sales, Hotel Management
Thank you for staying with us we hope to see you again real soon
by A verified traveler
Posted 27 May 2024
They should remodele the beds! They are too old and we slept a little uncomfortably. The sink and shower were floded were running.For the cost of the room everything should be more up to date! The housekeeping though eas amazing!!!
Comment from Hotel Management
29 May 2024 by Tim C., Hotel Management
Dear Magaly,Thank you for choosing Holiday Inn Express, and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We are in process of beginning our renovations in entire hotel, and we hope to enhance your experience upon completion!
by A verified traveler
Posted 27 May 2024
Very basic for the price. Area is questionable.
Comment from Hotel Management
29 May 2024 by Tim C., Hotel Management
Dear Michael,Thank you for choosing Holiday Inn Express, and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We are in process of beginning our renovations in entire hotel, and we hope to enhance your experience upon completion!
by A verified traveler
Posted 27 May 2024
The staff was very friendly and responsive. They made us feel welcome each time we walked through the door.
My room was clean and spacious. The bed was very comfortable and the shower was soothing. I also appreciated the Dove toiletries.
Comment from Hotel Management
29 May 2024 by Tim C., Hotel Management
Dear Tyisha, Thank you for taking the time to tell us about your experience at Holiday Inn Express Springfield, VA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are in process of beginning our renovations in entire hotel, and we hope to enhance your experience upon completion!We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Silver Spring, MD
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Carlos G Gonzalez II, Director of Sales, Hotel Management
Thank you for staying with us, we hope to see you again soon.
by A verified traveler
Posted 22 May 2024
This hotel is convenient for access to downtown Silver Spring and close to the DC border. It's an average hotel, in that, it's not new. The room I had was small and basic. Maybe I stay in too many hotels, but I'm aware of what's nice and what's not. Would I stay here again? Sure, but it would be an issue of price and convenience.
Comment from Hotel Management
22 May 2024 by Carlos G Gonzalez II, Director of Sales, Hotel Management
Thank you for your input. We hope to see you again soon.
by A verified traveler from New Market
Posted 22 May 2024
I got there late at night, parking lot was full, no other parking, the area was not clean or did it look safe. I rebooked at a different location and took the loss. Poorly advertised.
Comment from Hotel Management
22 May 2024 by Carlos G Gonzalez II, Director of Sales, Hotel Management
Yes, parking is 1st come, 1st serve. Street parking is available.
by A verified traveler from Ocala
Posted 20 May 2024
Normally I enjoy staying at holiday inn & suites. This one did not measure up. Older. Needs uodating
Comment from Hotel Management
22 May 2024 by Carlos G Gonzalez II, Director of Sales, Hotel Management
Thank you for your input. We are taking all things into consideration.
by A verified traveler from san ramon
Posted 20 May 2024
Parking is very limited, although front desk lady was very helpful to direct towards nearby public parkimg and explain how it works. Front desk staff very very helpful. Room cleanimg service staff also did a great job. The breakfast was a mixed experience, keep your outsode breakfast options open, half of the things finished and not replenished. Bread but no butter, Cereal but no milk was very annoying for quite a few on Sunday, not sure what happened since Saturday everything was good. Message to managers the consistency is important. Overall experience was not bad.
Comment from Hotel Management
22 May 2024 by Carlos G Gonzalez II, Director of Sales, Hotel Management
Thank you for your business, we hope to see you again soon.
