Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from seattle
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Roxanna, Thank you for choosing Fairfield Inn & Suites Washington, DC/Downtown and for your high rating. It is our pleasure to know that you had an overall enjoyable stay. It was lovely having you, and we look forward to seeing you again soon.Thank you,Ebony MooreGeneral Manager
by A verified traveler
Posted 2 Jun 2024
Place is nice and walkable for major sights, very convenient. The room was a bit smaller for Bonvoy Marriott hotels, and you could hear your neighbor next door. A big downside was a line for the breakfast in the mornings. Overall avg. for the price.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Nino, Thank you for choosing our hotel and for sharing your review. We are glad to know your overall time with us was comfortable and that you enjoyed our downtown location. Having said that, we apologize for the concerns you had regarding the size of your room and for the noise disturbances you experienced. We are also sorry for the inconvenience you faced due to the longer wait times at breakfast. We understand your frustration, and we are grateful for your patience. Thank you again for your candid feedback, as it helps us better serve our guests. We hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Thank you,Ebony Moore,General Manager
by A verified traveler
Posted 2 Jun 2024
The service at Fairfield was excellent. Friendly and accommodating staff. The hotel was clean and convenient to tourist locations in DC. From check in to check out, I was pleased by the staff.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Timeka, We are thrilled that your experience with us at the Fairfield Inn & Suites Washington, DC/Downtown was amazing. We are delighted that you loved our central location with easy access to the city's famous landmarks and monuments. It is also our pleasure to know that you appreciated our hospitable associates and enjoyed our well-maintained property. It was lovely having you, and we look forward to welcoming you back again whenever travel brings you to the city.Thank you,Ebony Moore,General Manager
by A verified traveler
Posted 2 Jun 2024
Perfect location
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Ajit, Thank you for choosing the Fairfield Inn & Suites Washington, DC/Downtown and for your great rating. It is our pleasure to know that you found our location, with easy access to all of the region's iconic sites, to be perfect for your plans. Thank you again; we look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager
by A verified traveler
Posted 2 Jun 2024
El Hotel esta muy cerca de la entrada al metro. El desayuno estuvo muy bueno. La habitación estuvo acogedora. Nos resultó inconveniente que en el baño no hubiese secador de pelo. Por lo demás todo perfecto.
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Ms. Elizabeth, We are glad that your overall time with us at the Fairfield Inn & Suites Washington, DC/Downtown was great. It is our pleasure to know that you enjoyed our comfortable accommodations and found our prime location in downtown to be convenient. We have also taken note of your suggestions regarding our room amenities. Thank you again for sharing your feedback, as it helps us improve our guest experience. We look forward to welcoming you back again soon.Thank you,Ebony Moore,General Manager
by A verified traveler
Posted 2 Jun 2024
Excellent n location
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Noely, We are delighted that you loved your experience at the Fairfield Inn & Suites Washington, DC/Downtown. It is our pleasure to know that you enjoyed our convenient downtown location and all that our exciting city has to offer! It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Thank you,Ebony Moore,General Manager
by A verified traveler from Wallingford
Posted 2 Jun 2024
This was a reasonably priced hotel within walking distance of the Washington Mall. It was clean. The staff was kind. The valet parking was convenient. We would stay there again. Breakfast was good, but very crowded the last day of our stay. It seems like a lot of families and school groups stay here at certain times of year, which was just fine for us.
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Barry, We are delighted that your visit to the Fairfield Inn & Suites Washington, DC/Downtown was overall enjoyable. We are glad that you loved our well-maintained property and appreciated our hospitable associates. It is also our pleasure to know that you liked our valet parking and that your complimentary breakfast experience with us was satisfactory. However, we regret any inconvenience you experienced due to visiting during our peak season. It was lovely having you as our guest, and we look forward to welcoming you back again soon.Thank you,Ebony Moore,General Manager
by A verified traveler
Posted 28 May 2024
Not only do you have to pay for parking, the location is okay. Right near Chinatown. While the room was clean I think it could definitely be more cleaner overall. Free breakfast didn’t taste good. Might just save yourself the headache and eat somewhere else, since the lobby is small it gets really crowded and you don’t have anywhere to sit. Front desk staff are really nice.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Gerado, Thank you for choosing Fairfield Inn & Suites Washington, DC/Downtown and for your nice rating. While we are happy that you appreciated our location and the front desk service, we sincerely apologize that you did not enjoy our complimentary breakfast. Your comments have been discussed with our culinary staff, as we always strive to improve our guest experience. We have also taken note of your feedback about your accommodations and shared them with our housekeeping department. We are grateful for your patience, and we thank you once again for sharing what would have enhanced your visit. We hope you will come back in the future so that we can provide you with the seamless stay you deserve.Thank you,Ebony Moore,General Manager
by A verified traveler
Posted 27 May 2024
Nice and clean
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Erika, We are delighted you enjoyed your stay at Fairfield Inn & Suites Washington DC/Downtown. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations with our well-kept property. We hope you will come back whenever your travels bring you to the DC area. Thank you, Ebony Moore General Manager
by A verified traveler
Posted 27 May 2024
The service is not really good.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Fernando, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the service shortfalls and the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit. Thank you, Ebony Moore, General Manager
