Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Rooms were not clean when we first arrived and had to go to the store and purchase cleaning supplies. No hot water for most of the time we were there and even when we mentioned it to the front desk nothing was done. On more than one occasion during our stay, we found a homeless person or a drug addict hanging out in the hallway. Also, there is no pool! It shows pictures of a fool on the website for the pool has been closed since Covid .while the front desk was amazingly nice, it did not make up for the issues with the property
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Parking prices are outrageous, billing issues, elevators broken, key cards only work for 24hrs even if you have a multi night stay. kind staff, attentive, clean facilities overall.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Allen, While I am pleased to hear that you found our staff and clean facilities to be highlights of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced. Sincerely, Aaron Caple, GM
by A verified traveler
Posted 28 May 2024
It says parking/breakfast available but it is not free. Please don’t get confuse. It does not have basic customer service of what other normal hotels offer.
Parking is $58 per day. Breakfast is $18 per head. There is no information of it while booking.
Customer service is terrible. Asked for band-aid because door knob scratched my back. They asked me to come to the customer service desk while I was bleeding.
Restroom did not flush in one go. Had to flush 5 times.
Don’t count on sofa beds, it is as uncomfortable as it can be. Definitely not worth the price. Would not be back here anymore.
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Sujita, Thank you for choosing to stay at our Cambria. Although we are sorry you didn't find us a good value, we appreciate you sharing your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Aaron Caple, GM
by A verified traveler
Posted 28 May 2024
I got the wrong room keys and had to go to the lobby to change then twice. Plus the room service also took forever to get here, the rooms were cleans so overall experience was 2/5
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Kalp, Thank you for taking the time to share your feedback with us. We appreciate having you as our valued guest. Our staff usually excels at responding to our guest's needs; however, we understand that we fell short in your case. We value your comments and will use them to ensure that we are more consistent in providing our services. We would love to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Aaron Caple, GM
by A verified traveler
Posted 23 May 2024
The staff and location were very nice would return when visiting DC
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear Lori, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Aaron Caple, GM
by A verified traveler
Posted 19 May 2024
I love that the hotel was directly next to some bike lanes and not too far from the metro station. It was very interesting and it was my first time visiting Washington DC. I did enjoy the view as well as the lobby.
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
Dear Malcolm, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Aaron Caple, GM
by A verified traveler
Posted 14 May 2024
I booked this hotel literally minutes after I arrived in DC and to my surprise when I got there my room was ready. I love the modern look of this hotel the room was cute my only complaint is the shower water pressure wasn’t strong enough and my sink was slow to go down. The staff was courteous.
Comment from Hotel Management
15 May 2024 by Oshan, Hotel Management
Dear Nicole, We are here to serve! Thank you for taking the time to share a detailed review as well as areas for improvement. Your compliments regarding your interactions with our caring staff are much appreciated and will be shared with the team. Hosting you was our pleasure and we look forward to doing so again upon your return to the area.
by A verified traveler
Posted 13 May 2024
I will absolutely choose this hotel for my next DC trip: it's reasonably priced for what you get, the staff is fantastic, the room is updated, and the fitness room is clean and spacious. O.J. Carter is a notably professional and personable staff member who clearly loves his job. I'll be back.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Dear Carol, We take great pride in being your new favorite hotel in Washington! Thank you so much for your patronage and your compliments on our beautiful rooms, excellent service, and top-notch amenities. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Aaron Caple, GM
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Chijioke, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Aaron Caple, GM
