Ratings based on 981 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Every time i vome ghe service people are less competent. The hallways reek of chlorine or disinfectant. The only positive is the location. This hotel needs new management and a major upgrade
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
David, it's unfortunate to hear that your recent stay didn't meet expectations. We understand you encountered issues with the apparent odor in the hallway and perceived service standards. Rest assured, we aim to provide a welcoming atmosphere and will consider your feedback as an opportunity for enhancement. While it's relieving to hear that our location was advantageous for your needs, we regret that other aspects fell short. We're committed to bettering our services and facilities continuously, and your commentary assists this process. We hope to have another opportunity to welcome you and provide an improved experience.
by A verified traveler
Posted 24 Apr 2024
😊
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Nataliya, we are thrilled to hear that your stay at The Beacon Hotel was exceptional. Our team members constantly strive to provide unmatched service, and your positive comments serve as a testament to our efforts. Your delightful experience is precisely what we aim for with every guest.
by A verified traveler
Posted 23 Apr 2024
It was a very nice hotel in an older building.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Marie, we're thrilled that you enjoyed your stay at The Beacon Hotel. Our historical establishment indeed adds a distinctive charm, blending comfort and style in a way that we hope brings our guests a beautiful experience. Building on our city's rich history, we aim to infuse every stay with touches of elegance that hark back to a bygone era. Thank you again!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
JOHN, we're thrilled to see that you've left a perfect rating for The Beacon Hotel - thank you so much! It seems you've enjoyed your experience with us, and we hope that our offerings made your stay truly unforgettable.
by A verified traveler
Posted 17 Apr 2024
Extremely old rooms, poor room service, ceiling in bathroom broken, no water power in the shower
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your feedback, Vanessa. Please provide us with your reservation details, including the name(s) on the reservation, dates of stay and room number. We would like to look into this as soon as possible.
by A verified traveler
Posted 6 Apr 2024
Facility fee of $35 is ridiculous. They say there is complimentary water daily , had zero water. Soaps in the bathroom had someone’s hair on them. Staff at front desk very unfriendly looking. Like they don’t want to be there. Keys get demagnetized and you can’t use elevator or get in room. Unpleasant experience. However location is great and everything is walking distance very safe neighborhood.
Comment from Hotel Management
6 Apr 2024 by Customer Service, Hotel Management
Sanja, we appreciate your feedback. It’s disappointing to hear about the unwelcome experiences you had during your stay. We aim to provide a seamless service and any challenges with amenities, interactions with team members or room access should never hamper your stay. We're glad you found our location convenient and the surrounding neighborhood safe for guests. Assuring memorable experiences is our priority. We are taking your remarks seriously to make necessary improvements for future visits. Thank you for your insights.
by A verified traveler
Posted 1 Apr 2024
This is an old hotel that has reasonable rates. Our room curtains were dirty, there was no lighting in the front half of the room (by design), there were no closets apart from a DIY style unit in the bathroom (damp clothes), the bathroom ceiling had been patched with foam board and the fire sprinkler was partially detached. Probably should have said something but by that time we'd unpacked and didn't feel like moving.
This hotel is only good if you're traveling for business and need a reasonable rate near the center of town. For families it lacks basic amenities and is dirty.
Comment from Hotel Management
2 Apr 2024 by Customer Service, Hotel Management
Christopher, we appreciate your feedback, and it's clear that your visit did not meet expectations. We apologize for the dissatisfaction with the room conditions, including the curtain cleanliness and lighting, which we will be sure to check. It seems that the room layout and storage solutions did not meet your needs, and we value such feedback to aid our ongoing improvements. We are also taking note of your comments regarding the bathroom and safety features. Our commitment is to provide a comfortable, clean, and quality stay for all our guests, be it business travelers or families. Your experience will be used as a learning and improvement opportunity. Thank you for choosing us and we hope to earn your trust on future stays.
by A verified traveler
Posted 30 Mar 2024
Staff could be a little more welcoming.
No parking available for vehicle, had to use valet and pay unwanted extra.
Convenient walk to White House and monuments.
Comment from Hotel Management
31 Mar 2024 by Customer Service, Hotel Management
Laura, it seems you had a mixed experience during your stay, for which we are genuinely appreciative of your feedback. We understand the concerns about the perceived formality of our team and the inconvenience regarding the valet services. We continuously strive to create a warm and welcoming environment while offering amenities like valet parking for the convenience of our guests.It is heartening to hear you found our location advantageous for a stroll to historical landmarks. We hope you were able to make the most of this, despite your concerns. Your valuable insights can truly make a difference in enhancing our guest experience. You have our assurance that the mentioned areas of improvements will receive due attention. We look forward to offering you an improved experience in the future.
by A verified traveler
Posted 30 Mar 2024
The hotel just seemed rather unkept. Peeling paint, peeling wallpaper, dirty, grout, giant polyester, pillows to break your neck. I think it was a real oversell on Expedia’s part. Check out someplace else even if you have to pay a few dollars more. I was really disappointed. The upside is the location.
Comment from Hotel Management
30 Mar 2024 by Customer Service, Hotel Management
Ellen, we appreciate your insights. We're regretful to read that certain aspects of your stay did not meet your expectations. We continuously strive to maintain our premises well, so your comments have been duly noted. It's unfortunate that you found the comfort of the bedding unsatisfactory. The choice of our pillows is aimed to cater to various guest preferences and comfort. We encourage our guests to express their needs during their stay so that we may offer alternative solutions. It was a silver lining to learn that you found the location to be ideal. We understand your message and we aim to provide a better experience. Thank you for sharing your thoughts.
by A verified traveler
Posted 29 Mar 2024
Quiet and clean. Very friendly and helpful staff.
Comment from Hotel Management
29 Mar 2024 by Customer Service, Hotel Management
Linda, knowing you found The Beacon Hotel quiet and clean is heartening. We're thrilled to hear our team members provided friendly and highly efficient assistance, concreting the high standards we adore upholding. We're eager to provide you another memorable experience soon!
