Ratings based on 680 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Staff friendly and helpful within limited range of services offered. Limited facility with small rooms and tiny bathrooms and no way to keep shower in stall, with single soap dispenser outside the stall. Central location but very noisy with loading dock under bedroom windows walking us early and outdoor drinking parties keeping us up at night.
Comment from Hotel Management
27 May 2024 by Adam R , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 10 May 2024
The description says eco-friendly bed linings - NOTHING like that. Linings look very worn out. Staff is absolutely careless & not client-friendly!
Comment from Hotel Management
27 May 2024 by Adam R , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler from Lower Sackville
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by Adam R , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Adam R, Hotel Management
Drodzy goście,Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie!Pozdrawiam
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
12 Jan 2024 by Adam R , Hotel Management
Drodzy goście,Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie!Pozdrawiamy,
by A verified traveler
Posted 29 Nov 2023
Small annd weird bathroom, looks like cointainer in the room. Small room, not comfortable. First nad lasy time I was there.
Comment from Hotel Management
14 Dec 2023 by Adam R-Hotel Manager , Hotel Management
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
by A verified traveler
Posted 23 Nov 2023 on Hotels
Comment from Hotel Management
28 Nov 2023 by Adam R, Hotel Management
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Adam R , Hotel Management
Dear Guest,Thank you for choosing hotel Premeire Classe and high notes. We hope we will welcome you again!Kind regards,
by A verified traveler
Nice hotel.Unfortunately lacking cleanliness.
Posted 3 Nov 2023 on HotelsAll the staff working at the reception were great at their duties.
Hotel was nice, unfortunately not properly maintained in terms of appearance and cleanliness. For example, the carpet along corridor and lifts are full of stains and very strong smell of curry. The room floor and bathroom could be cleaner. There was smell of urine at toilet bowl area. The area around the toilet bowl should be mopped and sanitised after guests checked out. The main entrance to the hotel could be cleaned up a little more and have green plants to look more presentable. Should not allow smoking near the hotel entrance.
Comment from Hotel Management
14 Nov 2023 by Adam R, Hotel Management
Dear Guest, Thank you very much for taking your time to write a review.We are doing our best to make our guests stay as much as comfortable, so all the reviews are for us very helpful.Hope to see you once again.
by A verified traveler
Posted 15 Sep 2023
It was the worst hotel I've ever been to. On the first evening I was attacked by a drunk woman at the hotel patio, security didn't react. Second, I asked the receptionist to wake me up at 6 as I had to go to the hospital and she didn't do it, as she said "she somehow missed it". She was too busy watching youtube on her work computer.
The card to the room wasn't working few times, I had to go downstairs to the reception every day of my stay and ask them to charge it again.
The worst nightmare happened on the last night when I realised I've been bitten by bedbugs!!!
This hotel is an absolutely awful, dirty, disgusting place with careless staff and insects in the room.
Plus broken shower and no cleaner for 4 days - nobody bothered to take rubbish away from my room, top up toilet paper or change towels.
Comment from Hotel Management
20 Sep 2023 by Adam R-Hotel Manager , Hotel Management
Dear Guest,Thank you for choosing Premiere Classe in Warsaw and for finding time to leave this comment about your stay with us. Please accept our apologies for all the inconveniences you've encountered during your visit. We are very sorry that failed to fulfil your expectations. Each of our guests opinion is extremely important as they motivate us to work harder to provide the highest level of standard and customer experience. We would like to ask you politely to give us the second chance to show our hospitality. We will try to do our best to make your next stay with us as much satisfying as you'd like it to be.Kind regards,
