Ratings based on 793 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
A terrible property, the carpet in the room was dirty, so was the bath, matress, etc. The staff didn't know what to say and always needed a manager and not for the language.
Comment from Hotel Management
24 May 2024 by Weronika W. - Front Office Manager, Hotel Management
Dear Mr. William,We would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at our property. Your feedback regarding the cleanliness of the room, including the carpet, bath, mattress, and other areas, is deeply concerning to us.Maintaining a high standard of cleanliness is paramount to us, and it is clear that we fell short of meeting your expectations in this regard. Please rest assured that we take your comments seriously, and we will address these issues with our housekeeping team immediately to prevent similar occurrences in the future.Additionally, we apologize for any inconvenience caused by the lack of prompt assistance from our staff. It is our aim to ensure that all members of our team are equipped to handle guest inquiries efficiently and effectively, without the need for constant managerial intervention. We will use your feedback to provide further training and support to our staff members.We understand that we have let you down, and for that, we are truly sorry. We value your patronage and hope that you will give us another opportunity to regain your trust and provide you with the exceptional experience you deserve.If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to contact us directly.
by A verified traveler
Posted 23 Apr 2024
Bed was terrible, like a rock and the room was not clean
Comment from Hotel Management
24 Apr 2024 by Weronika W. – Front Office Manager, Hotel Management
Dear Mrs. Rosa,In the first words, we would like to thank you for this review,We carefully analyse your opinions regarding the operation of room-service, we promise that we will make every effort to check where there is no room for another situation like that.We would be very happy to host you in future to build only positive memories.Yours faithfully,Weronika W. – Front Office Manager
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Weronika W. – Front Office Manager, Hotel Management
Dear Mr. Rob,The entire staff of the Campanile Warsaw is grateful for your review. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager
by A verified traveler
Posted 26 Feb 2024 on Hotels
Good value, comfortable. Recommend to anyone.
Comment from Hotel Management
27 Feb 2024 by Weronika W. - Front Office Manager, Hotel Management
Dear Mr. Todd,Thank you for your time and positive opinion after staying at Campanile Warsaw. We greatly appreciate that you have detailed the standard of the rooms and our staff in your opinion.Thank you also for your valuable comments on room, thanks to that we know what elements needs to be improved to achieve a high level of service.We hope that we will be able to host you again in the future.
by A verified traveler
Posted 21 Feb 2024
👍
Comment from Hotel Management
24 Feb 2024 by Paulina K. - Shift Leader, Hotel Management
Dear Viktor,The entire staff of the Campanile Warsaw is very grateful for such a wonderful comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Weronika W. - Front Office Manager, Hotel Management
Dear Guest,Many thanks from the whole hotel team for the kind words, we are glad that all expectations were met and the stay in our hotel turned out to be successful. It was a pleasure.We hope that we will be able to host you again in the future and after it we will be able to receive a 10-star rating from you.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Weronika W. – Front Office Manager, Hotel Management
Dear Guest HinaThank you for your time and positive opinion after staying at Campanile Warsaw.We hope that we will be able to host you again in the future. It was a pleasure.Yours faithfully,Weronika W. – Front Office Manager
by A verified traveler from Kyiv
Posted 27 Jan 2024
Breakfast
Comment from Hotel Management
29 Jan 2024 by Weronika W. - Front Office Manager, Hotel Management
Dear Mr. Iurii,The entire staff of the Campanile Warsaw is very grateful for your comment and high review. It was a pleasure for us to host you. Hope to see you soon.Yours faithfully,Weronika W. – Front Office Manager
by A verified traveler
Functional hotel
Posted 7 Nov 2023 on HotelsClean functional hotel,good for the price
Comment from Hotel Management
9 Nov 2023 by Weronika W. – Front Office Manager, Hotel Management
Dear Mr. Robert, Together with the whole Campanile Warsaw team, I am very grateful for your comments regarding your stay at our Hotel.We look forward to welcome you again in the near future Kind regards,Weronika W – Front Office Manager
by A verified traveler
Good location
Posted 3 Oct 2023 on HotelsVery handy to transport options with bus that takes you straight to the airport just across the intersection.
Friendly and helpful staff and comfortable beds. The room is simple, no frills, but still comfortable and at least has a kettle
Comment from Hotel Management
13 Oct 2023 by Weronika W. – Front Office Manager, Hotel Management
Dear Sarah,Thank you for sharing your feedback about your stay. We're delighted to hear that you found the hotel's location convenient, especially with the bus connection to the airport just across the intersection. It's great to know that you had positive interactions with our friendly and helpful staff and that you found the beds comfortable.Your feedback is important to us, and it encourages us to continue providing a pleasant experience for our guests. If you ever return to our hotel, we hope to offer an even more enjoyable stay.Thank you for choosing to stay with us, and safe travels!Yours faithfully,Weronika W. – Front Office Manager
