Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
property and room was 10/10, great views, lots of fun activities, fine dining(seriously), peaceful environment gets you in vacation mode as soon as you step foot on property
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Aloha Nainoa,Thank you for choosing Hilton Waikoloa Village and for sharing your delightful review. We are thrilled you were impressed with everything from our wonderful accommodations and stunning views to our great dining options and endless activities. Your lovely comments will be shared with the team, and we look forward to welcoming you back to our little slice of paradise.Kind regards,Hotel Manager
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
*disclaimer* as a hotel guest, you have to pay a $48 resort fee( tax) as well as $48 parking fee, with no other options for parking.
Upon checking in, we were given a key card that we were told would allow access in and out of the self-parking lot. Mind you, there are no other options for parking near the hotel, other than through valet. Therefore, it came as quite a shock when we saw an additional charge of $240 on our bank statement after checking out. We were under the impression that this card meant that as a quest, we were allowed access to the lot. We didn’t not expect for it to charge $48 a night (on top of the expected $48 daily resort fee) to our room, for us to receive a large charge upon checking out. As silly as this might sound, we surely thought that we would be informed that parking was an additional $48 a day, even for resort guests, but that was never communicated to us which feels rather shady.
The resort has great amenities in a great location. But as far as the quality versus quantity for our stay, I would suggest elsewhere. At nearly $500 a night for a king bed room, the room was humid and damp with an added mildew scent (bad enough that we needed to buy room spray to mask). The shower leaked water soaking the floor every time it ran, not to mention the water was back and forth between scalding hot and ice cold without ever adjusting it. This made taking a shower nearly impossible or at least a 30 minute ordeal. When I reached out to the front desk a
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Aloha Ember,Thank you for taking a moment to share your honest thoughts. While we appreciate you mentioning our excellent amenities and fantastic location, we regret that our accommodations fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and any opportunity for improvement is seized. Please know that information regarding parking is listed on the website under the "Property amenities" section of the page, though we'll share your feedback internally to determine ways of making it more prominent moving forward. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Kind regards,Hotel Manager
by A verified traveler
Posted 24 May 2024
Good experience
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Aloha Francis,Our team is driven by providing excellent experiences for our guests, and we're glad we could meet your expectations. We look forward to hosting you again at Hilton Waikoloa Village!Kind regards,Hotel Manager
by A verified traveler
Posted 24 May 2024
by A verified traveler from CERRITOS
Posted 24 May 2024
I felt comfortable walking around the property, very clean and the staff were very nice and helpful.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Aloha Mary Ann,Thank you for your kind words. We're pleased to hear you felt comfortable and enjoyed the cleanliness of our property, as well as the helpfulness of our staff. We look forward to welcoming you back to Hilton Waikoloa Village for another great stay!Kind regards,Hotel Manager
by A verified traveler
Posted 22 May 2024
Beautiful property. Nice pools, clean rooms, lagoon was fun. Dining options are limited.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Aloha Raul,Thank you for complimenting our beautiful property! We're glad our clean rooms and relaxing pools added to your experience, and we appreciate your feedback about the dining options. Should you be in the area again, we hope you will consider returning for another fantastic experience.Kind regards,Hotel Manager
by A verified traveler
Posted 22 May 2024
Very pretty and interesting art. Dislike - the property is vast.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Aloha Kelly,Thank you for your feedback regarding your stay. We're glad you enjoyed our unique decor. However, we're sorry our spacious property was a bit more than you expected. Your input is appreciated, and we hope to have a chance to make your next visit a better one.Kind regards,Hotel Manager
by A verified traveler from Fairfield
Posted 18 May 2024
Room was large and spacious. Walk in closet. Large HDTV. We got to see an endangered nene goose from our balcony! Only negatives about the room was shower/tub drain was very slow. The lights could have been brighter in the room. Palace tower, room 3269. PS My wife was distressed at the hungry kittens that appeared in the morning and evening begging to be fed. They should be taken to an animal shelter and not euthanized. The hotel staff was wonderful.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Aloha Morris,Thank you for choosing Hilton Waikoloa Village. We're delighted you enjoyed your spacious room, large television, and our team's hospitality. Seeing an endangered Nene from your balcony must have been an exciting and unique experience! However, we're sorry to hear about the shower issue, and we'll address this promptly. We also appreciate your concern for the kittens and will work on a solution. Having you stay with us was a pleasure, and we look forward to welcoming you back soon!Kind regards,Hotel Manager
by A verified traveler
Posted 15 May 2024
Excellent layout and condition of the public areas. The rooms are quite dated. The strength of this resort is in its natural features.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Aloha Thaddeus,Thank you for being our guest and sharing your feedback. While we are delighted you enjoyed so much about our lovely property, we are sorry our accommodations didn't meet your expectations. Rest assured, we value your feedback, and we will be sure to share your concerns with the team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to welcome you back for a more seamless stay in the future.Kind regards,Hotel Manager
