Ratings based on 936 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Didn't like the check-in. Took ages to check in. The only hotel we stopped at on our explore holiday that wanted credit card and passport details. We had booked an additional night at same hotel after our organised group tour. I was told we could have same room, but we were then locked out on second day. We were given a new code after we paid tax, this could have all been sorted on original check-in.
Our room wasn't cleaned or towels refreshed.
Entering code into room door was tricky as the lights were on motion sensors in the halls and the light went out before the code could be entered. Breakfast was very good.
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 6 Jun 2024
I stayed here four nights. It’s clear they are having staffing and maybe cash flow issues. There’s no one to help you after 8pm. I could not get hot water in shower to work - turned out I was doing it wrong because no water is supposed to come out if you only turn on the hot side. I could tell the staff had explained this a thousand times. Maintenance was grumpy. No mattress pad which I found icky and odd. The restaurant has a fantastic breakfast well worth the price. The menu rest of the day is limited but there are lots of options around. Excellent location.
by A verified traveler from Kings lynn
Posted 5 Jun 2024
Very good location and the price was cheap for our stay. Large size of rooms and shower. Clean and nice hotel in perfect location, around a lot of restaurants, visiting places and shops. We liked that you need tu use password to unlock the doors of the room, so you dont need any card or key to carry with you. Definitely recommend for others :)
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 3 May 2024
In general nothing i can say about the room. It was descent and if you think the price and the location it s fine. Just the hotel cannot be considered as a 4 star property without having proper staff and reception. We arrived at night and we had never received the self check in instructions as it was supposed to be. So we had to try to call the central call center at 3 am waiting outside of the hotel with a 5 month baby. After some time they told us on this line that we couldn t receive the instructions cause the government tax was not paid.although we already pre paid the whole night rate on expedia. Also very cheap amenities for 4 star
by A verified traveler
Posted 2 May 2024
Nice place and clean
by A verified traveler
Posted 29 Apr 2024
Hotel didn’t send check in instructions till 10pm. There is no one at the front desk after 6pm, so you are out of luck if you arrive at a later time. To get to your room one has to navigate a maze of passages through the building. Room windows face a hallway. It’s quiet but feels stuffy. No AC. Room was clean with a decent bed. Wouldn’t stay here if it’s more than just one night.
by A verified traveler
Posted 19 Apr 2024
