Ratings based on 95 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

lovely holiday

Posted 16 Sep 2022 on Hotels
very nice hotel! with museum and pool inside. enjoyed our stay! highly recommended in vigan. hotel is modern with a twist of history
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Mar 2022 on Hotels
5 out of 5
by A verified traveler

Family Trip 2020

Posted 18 Mar 2020 on Hotels
All in all we had a great stay.
4 out of 5
by A verified traveler

Family Visit in Vigan

Posted 8 Mar 2020 on Hotels
The main hotel is stunning however the rooms at Annex is a bit old especially the carpets. Staff are nice & courteous but has limited knowledge about the history of the hotel and the surrounding sights. Local food items in the restaurant is good however western food items needs improvement. Location is great, very close to Crisologo street.
5 out of 5
by A verified traveler

Posted 28 Dec 2019 on Hotels
Great hotel with the exception of a waitress who had problems understanding English.
5 out of 5
by A verified traveler from Michigan

Posted 4 Dec 2019
I booked at the annex but it was already closed when we arrived. The receptionist upgraded our party to the main building which is really nice. The entire Staff are super friendly and courteous.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Nov 2019 on Hotels
1 out of 5
by A verified traveler

Rat infested hotel

Posted 22 Jul 2019 on Hotels
We had a horrible stay. The whole hotel is infested with rats. First, we found one in your room, which forced us to change room. Then we didn't sleep the whole night because a whole rat family was running inside the ceiling. We checked out the next morning...
3 out of 5
by A verified traveler

Needs improvement

Posted 17 Jun 2019 on Hotels
The toilet won't flush. We had to use the toilet of the adjacent room.
Comment from Hotel Management
19 Jun 2019 by The Management, Hotel Management
Warm Greetings! We are truly sorry for the inconvenience that you have experienced in our resort, rest assured that proper action will be made to address the issues you have raised. We appreciate and value the comments you have given, for us to improve our services so it won't happen again in the future. Again, our sincerest apologies.
5 out of 5
by A verified traveler

Posted 4 Jun 2019 on Hotels
The service was really good. The hotel staff were very accommodating and friendly. The hotel is clean and it feels that it’s more than what we paid for.
Comment from Hotel Management
6 Jun 2019 by The Reservations Manager, Hotel Management
Good Day! Thank you for the comments! We are pleased that you enjoyed your stay with us. Rest assured that we will continue to be a Gracious Hosts to our valued guests like you. We hope to see you again in the future and God Bless you.
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